Engagement Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate closely with the Sales team to enhance the Sales pipeline, promote Professional Services, and draft Statements of Work that outline project objectives, scope, and deliverables.

• Create comprehensive project plans, track risks and issues, and monitor financial deliverables for implementations.

• Relay project milestones, estimated delivery timelines, and potential delays to both customers and internal stakeholders.

• Oversee and guide multiple projects to ensure they are completed on schedule and within budget.

• Act as a liaison with executives and project stakeholders, providing necessary progress updates.

• Anticipate and manage resource requirements to effectively achieve project goals.

• Address customer inquiries and assist clients in successfully implementing Redwood products.

• Identify project deficiencies and propose enhancements to project management and implementation processes.

• Collaborate with Professional Services management to achieve and surpass team KPIs.

• Recognize opportunities for optimization and enhance efficiencies through AI initiatives.

⛳️ Requirements

• Over 5 years of experience in a customer-facing program/project leadership position, planning and overseeing multiple enterprise-level projects of diverse sizes and complexities.

• At least 2 years of experience in leading workload or business process automation projects.

• Experience with ERP systems, particularly SAP; familiarity with SAP RISE and S/4HANA is a plus.

• Proven ability to manage multiple projects concurrently.

• Project management certification is preferred.

• Exceptional written, verbal, and presentation abilities suited for both technical and management audiences, including interactions with senior executives and C-level personnel.

• Strong organizational capabilities to balance competing customer demands, priorities, commitments, and projects.

• Excellent time management skills with the ability to adjust priorities on a daily basis.

• Solid analytical skills in relation to technical and project management challenges.

• Capability to troubleshoot technical problems at a high level and identify the best resolution path.

• Customer-focused attitude combined with experience in business development and customer relationship management.

• Proficiency in facilitating cross-team collaboration, both in-person and virtually.

• Experience with Professional Services Automation (PSA) software is preferred.

• Familiarity with Smartsheet is an added benefit.

• Experience in selling Professional Services to new or prospective clients prior to implementation is advantageous.

• A Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance plans.

• Opportunities for professional development and continuous learning.

• Flexible working hours and remote work options.

• A vibrant and inclusive company culture that promotes teamwork and collaboration.