Engagement Manager

This is a fully remote position, open to applicants in Colorado, +8 more locations.

📋 Description

• Take full ownership of the complete delivery process for Restaurant implementations and defined enhancements for designated clients.

• Create and oversee project plans, timelines, and milestones to guarantee timely delivery.

• Monitor and manage project scope, risks, dependencies, and action items throughout the entire project lifecycle.

• Coordinate both internal and external resources to facilitate integrations such as POS, Online Ordering, CDP, and CRM.

• Ensure that deliverables adhere to PAR quality standards and fulfill client requirements.

• Act as the primary daily contact and project leader for all delivery-related tasks.

• Set clear expectations regarding timelines, responsibilities, and dependencies.

• Provide consistent and proactive updates on status, risks, and mitigation strategies to stakeholders.

• Assist clients with requirements, strategy, testing, launch preparation, and go-live activities.

• Collaborate with Technical Account Managers, Product, Engineering, Strategists, Execution Services, and Customer Success teams.

• Lead internal project reviews, standups, and readiness assessments.

• Ensure a seamless transition from Sales to delivery and from implementation to Customer Success.

• Identify potential delivery risks early and implement mitigation strategies.

• Manage change requests and scope modifications according to internal protocols.

• Appropriately escalate issues to Senior/Enterprise EM leadership when necessary.

• Prepare for UAT, production launches, and post-launch validation effectively.

• Ensure that loyalty programs, ordering systems, payments, offers, messaging, and integrations are properly configured and tested.

• Support early adoption initiatives in collaboration with Customer Success.

• Adhere to established delivery methodologies, templates, and tools.

• Provide feedback aimed at enhancing implementation processes, documentation, and tools.

• Maintain precise project data in Salesforce, Jira, Smartsheet, and other record-keeping systems.

• Utilize AI tools to optimize project planning, status reporting, and risk tracking across PAR implementations.

⛳️ Requirements

• A minimum of 3–5 years of experience in project management, implementation, or customer delivery roles within a SaaS environment is mandatory.

• Proven experience managing multiple concurrent projects with established scope and timelines.

• Excellent organizational and time-management abilities with a keen eye for detail.

• Strong written and verbal communication skills for engaging customer interactions.

• Capability to manage dependencies across various teams effectively.

• A proactive problem-solver with a methodical approach to execution; comfortable working in a dynamic, fast-paced environment.

• Bachelor’s degree in Business, Information Systems, Marketing, or a related discipline, or equivalent practical experience.

• Familiarity with POS ecosystems, payments, guest loyalty, APIs, and third-party integrations is highly advantageous.

• Experience with project management and collaboration tools (e.g., Salesforce, Jira, Smartsheet, Monday) is preferred.

• Understanding of implementation lifecycles, testing phases, and launch processes.

• Project management training or certification (PMP, CAPM, Scrum, or similar) is a plus but not a requirement.

• Legally authorized to work in the U.S. or Canada.

🏝️ Benefits

• Eligibility for bonuses.

• Additional compensation may include commission and/or equity, as applicable.

• Flexible remote work arrangement.