Engagement Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of client success throughout the entire process, from pre-sales scoping and solution design to contract signing, pilot execution, delivery, and final acceptance.

• Act as the main point of contact for clients and serve as the senior representative of Mirantis during engagements.

• Collaborate with sales teams, solution architects, and engineering to define and estimate custom projects, write the delivery sections of statements of work, and coordinate with internal teams.

• Manage multiple simultaneous engagements or extensive multi-workstream programs.

• Convert client goals into actionable plans while maintaining shared timelines and commitments.

• Keep RAID logs, integrated plans and schedules, status reports, and manage critical paths effectively.

• Oversee technical delivery in coordination with Product Engineering, Customer Success, and Professional Services teams.

• Manage client infrastructure, dependencies, and prerequisites efficiently.

• Ensure that vendors and subcontractors meet deadlines and maintain quality standards.

• Monitor commercial health, including scope control, change orders, and overall financial performance.

• Identify potential risks early, communicate them effectively, and implement mitigation strategies.

• Provide status updates to project teams, executives, and C-level leadership regularly.

• Discover follow-on opportunities and collaborate with Sales to develop further projects.

• Enhance delivery processes and related materials.

• Mentor and guide project managers in their development.

⛳️ Requirements

• Over 10 years of experience in project or program management, leading complex, client-facing solution implementations within a professional services, consulting, or technology vendor setting.

• Proven experience in delivering enterprise infrastructure or cloud platform implementations.

• Expertise in managing multi-party delivery involving client teams, third-party vendors, subcontractors, and internal product and engineering teams across different time zones.

• Pre-sales experience, including scoping and estimating custom work, as well as writing delivery sections of statements of work.

• Responsible for the commercial aspects of engagements, including scope management, change orders, and financial accountability.

• Technical fluency adequate to engage with engineers and architects on trade-offs, dependencies, and risks.

• Proven track record of ensuring positive client outcomes.

• A pragmatic, results-oriented mindset.

• A Bachelor's degree in a business or technical discipline, or equivalent experience.

• Willingness and capability to travel internationally, including to the United States.

• Ability to hold or obtain the necessary documentation for international travel.

• Preferred: PMP certification or similar credentials.

• Preferred: Familiarity with Kubernetes, OpenStack, hybrid cloud concepts, AI concepts, data pipelines, LLMs, model lifecycle, data center environments, vendor/subcontractor relationships, and AI tools and agents.

🏝️ Benefits

• Competitive salary.

• Comprehensive benefits package.

• Stock options available.

• Flexible working hours.

• Options for remote or hybrid work arrangements.

• Opportunities for continuous growth and development.

• Exposure to a global team and client base.