Engagement Manager

This is a fully remote position, open to applicants in North Carolina, +1 more state.

📋 Description

• Act as the primary delivery leader on a day-to-day basis and a reliable contact for clients.

• Develop relationships with executive sponsors, program leaders, technical teams, business stakeholders, and partner organizations.

• Convert customer objectives into engagement outcomes, priorities, plans, decisions, and performance metrics.

• Facilitate customer governance, status meetings, workshops, decision-making forums, steering meetings, and escalations.

• Create and maintain engagement plans, milestones, workstreams, dependencies, operational cadence, and delivery governance.

• Oversee risks, issues, decisions, actions, assumptions, and dependencies.

• Coordinate efforts among Cprime consultants, architects, engineers, customer resources, Moveworks/ServiceNow resources, and partners.

• Manage resource plans, task assignments, onboarding, scheduling, and delivery transitions.

• Track progress, obstacles, competing priorities, scope, budget, burn rate, forecast, resource utilization, and financial risks.

• Administer Statements of Work, contractual scope, deliverables, milestones, acceptance criteria, change requirements, and commercial health.

• Lead the Moveworks and AI delivery, encompassing technical discovery and discussions related to integrations, knowledge, data, security, identity, workflows, and platform readiness.

• Define success criteria and metrics; promote readiness, communication, enablement, training, adoption, and sustainment.

• Assist in the transition to steady-state ownership, support, optimization, and roadmap planning.

• Document lessons learned and contribute to implementation methodologies, templates, playbooks, and delivery standards.

• Mentor members of the delivery team and remain updated on Moveworks, ServiceNow, enterprise AI, and agentic AI.

⛳️ Requirements

• Extensive experience in leading enterprise technology implementations, consulting engagements, or SaaS delivery programs.

• Proven ownership of customer-facing engagements from planning and discovery to implementation, launch, and transition.

• Strong practical project/program management skills, including scope, schedule, resources, risks/issues, dependencies, governance, financials, and executive reporting.

• Experience leading complex cross-functional teams with business, technical, vendor, and executive stakeholders.

• Ability to impose structure and clarity on ambiguous or rapidly changing initiatives.

• Excellent consulting and facilitation skills.

• Technical proficiency in integrations, APIs, enterprise platforms, data, identity, security, workflows, and solution dependencies.

• Familiarity with enterprise AI, automation, digital employee experience, ServiceNow, IT service management, or similar enterprise platforms.

• Strong verbal and written communication skills.

• Capability to work independently and take responsibility for engagement outcomes.

• Willingness to travel occasionally based on customer and engagement requirements.

🏝️ Benefits

• Equal opportunity employer dedicated to diversity and inclusion.

• Initiatives for social justice action and community engagement.