Enablement and Conversion Manager, Revenue Operations

This is a fully remote position, open to applicants in Europe.

📋 Description

• Take charge of the theoretical onboarding process for all new SDRs, AEs, and AMs.

• Establish and uphold role-specific benchmarks for performance standards.

• Manage product materials that detail the workings of each business line, target users, pricing structures, take rates, and best practices.

• Ensure that enablement documentation is up-to-date.

• Serve as the liaison between Marketing and frontline sales to ensure campaign communications occur prior to launch.

• Convert the Product roadmap into effective sales enablement and positioning strategies.

• Develop call-scoring rubrics in collaboration with team managers.

• Conduct high-volume transcript reviews and scoring utilizing Claude.

• Provide weekly scoring reports to the team.

• Maintain a weekly leaderboard displaying the best calls, scores, and identifying winners and losers.

• Create and monitor tailored coaching plans for each representative.

• Directly coach both managers and representatives.

• Generate insights regarding the efficacy of the KYC process.

• Hold accountability for KYC SLAs and address any delays promptly.

• Identify KYC obstacles and escalation routes, driving root-cause solutions across Sales, Product, and Marketing.

• Ensure that KYC operators are well-informed and document the necessary rules.

• Train and empower both sales representatives and operations personnel.

• Achieve targets including a 75% conversion rate for second purchases within each new cohort, maintain KYC above 60% across all geographies, deliver weekly rubric and call-score reports, and ensure 80% rubric compliance by the fourth month.

⛳️ Requirements

• Proven experience in sales enablement, revenue operations, or frontline sales coaching in a high-volume, transactional setting.

• Demonstrated experience in scoring calls at scale and showcasing the resulting improvements.

• Familiarity with Gong or similar tools.

• Proficient in AI tools with the ability to conduct transcript reviews and scoring using Claude.

• Experience creating onboarding processes for sales representatives from the ground up.

• Capability to coach both managers and representatives effectively.

• Skill in providing direct and constructive feedback to senior-level personnel.

• Excellent writing abilities.

• Ability to collaborate across Product, Marketing, and Finance without direct authority.

• Hands-on approach, actively engaging in calls, CRM, and enablement materials weekly.

• Nice to have: background in onboarding or activation motions rather than solely new business.

• Nice to have: experience in diamonds, jewelry, or other supply-driven marketplaces.

• Nice to have: proficiency in a second language relevant to EMEA or North America.

• Native or full professional proficiency in English is a must.

• Must currently reside in Europe.

• Must specify a permanent country of residence.

• Sponsorship requirements for the country of residence must be clearly stated.

🏝️ Benefits

• Flexible working hours along with a vibrant company culture.

• Opportunity for remote work.

• Numerous opportunities for professional growth and learning.

• Unlimited holiday allowance.

• Opportunity to join and contribute to a company during its rapid expansion phase.

• Dynamic work environment in a fast-growing organization.

• A pleasant, low-hierarchy workplace atmosphere.

• Engaging and intellectually challenging work that significantly contributes to Nivoda's success and scalability.