Employer Account Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Act as the main employer-facing representative for Workforce Solutions Borderplex Industry & Workforce Support Services initiatives.

• Engage in employer outreach across the Borderplex service region.

• Establish and nurture employer relationships through consistent communication and workforce consultations.

• Conduct workforce needs assessments to identify hiring demands, workforce shortages, credential needs, and challenges.

• Address employer inquiries via customer service channels, website requests, email, and partner referrals.

• Aid employers in creating Work In Texas accounts, updating accounts, resetting passwords, and navigating the system.

• Generate, review, and manage job orders within the Work In Texas platform.

• Follow up with employers to gather missing job order details and ensure quality postings.

• Assist in recruitment efforts, hiring events, job fairs, and workforce outreach initiatives.

• Facilitate employer discovery sessions utilizing the Business Engagement & Employer Partnership Framework.

• Identify opportunities for apprenticeships, work-based learning, WEX, OJT, customized training, incumbent worker training, career pathways, layoff aversion, and Rapid Response.

• Align workforce resources with employer hiring requirements and coordinate candidate referrals.

• Collaborate with Employment Services staff, workforce contractors, educational institutions, apprenticeship sponsors, and workforce partners.

• Monitor hiring outcomes, referral activities, and employer follow-up actions.

• Record employer services, workforce opportunities, referrals, job order activities, hiring events, apprenticeship opportunities, WEX, OJT, and workforce solution activities in WSB-approved systems.

• Ensure timely and accurate documentation to support contract performance and accountability.

• Participate in Workforce System Coordination Meetings, employer engagement activities, and workforce intelligence discussions.

• Apply Extreme Customer Service principles in interactions with employers and partners.

• Execute additional duties and special projects as assigned.

⛳️ Requirements

• Bachelor's degree in Business, Workforce Development, Human Resources, Marketing, Public Administration, Economic Development, Education, Human Services, or a related field, or equivalent experience.

• At least three years of experience in business services, employer engagement, workforce development, recruitment, human resources, staffing, sales, economic development, or similar employer-facing roles.

• Excellent relationship-building skills.

• Comfortable with conducting employer outreach and consultations.

• Familiarity with CRM or workforce system platforms.

• Strong verbal and written communication abilities.

• Experience in event coordination and recruitment.

• Capacity to manage multiple employer relationships and priorities simultaneously.

• Proficient in workforce information systems, Microsoft 365 applications, electronic case management, virtual service delivery tools, and emerging AI-enabled platforms.

• Successful completion of a basic IT skills assessment is required.

• Valid driver's license and acceptable vehicle insurance.

• Previous experience working within the Work In Texas system is preferred.

🏝️ Benefits

• Health insurance

• Dental insurance

• Life insurance

• Disability insurance

• Paid time off

• Paid holidays

• 401(k) retirement plan

• Flexible spending accounts

• Tuition assistance