Employee Service Center Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main contact for HR inquiries and requests regarding HR data, Workday navigation, and HR/payroll policies and procedures.

• Address employee questions and concerns by utilizing established administrative processes, agreed-upon practices, and policies.

• Provide transactional assistance for employee data modifications and review/analyze HR data for accuracy and compliance.

• Forward complex issues and specialized requests to the Manager, HR Business Partners, and HR Communities.

• Manage and prioritize multiple employee requests and inquiries with effective time and project management skills.

• Encourage the use of the Employee Service Center and assist in the development of training related to the service and Workday Help Case management.

• Deliver excellent customer service and tailor issue-resolution strategies to meet stakeholder needs.

• Keep organized records of common employee solutions and share insights to minimize rework and enhance efficiency.

• Respond quickly to inquiries to ensure a consistent experience for staff and people managers.

• Provide information regarding benefits, onboarding, employment, compensation, training, and Tufts Medicine policies and procedures.

• Stay updated with current Human Resources knowledge.

• Ensure that Workday information is accurate, current, and relevant.

• Assist with technology needs, including system data updates, data governance, and consistency.

• Provide training to key stakeholders and managers as required.

⛳️ Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field, OR an Associate’s degree in Human Resources, Business Administration, or a related field combined with two (2) years of Human Resources or relevant business experience, OR a High School Diploma or equivalent with four (4) years of Human Resources or relevant business experience.

• Experience with Workday is preferred.

• Specialized knowledge and experience in HR Operations, HR Service Delivery, Benefits, and HRIS.

• Highly organized, detail-oriented, and self-driven, with the capability to multi-task and operate in a deadline-oriented environment.

• Ability to diagnose problems and lead correction efforts through effective communication and efficient execution.

• Outstanding written and analytical skills.

• Strong sense of urgency.

• Capacity to work in a fully remote setting while adhering to Eastern Time Zone working hours.

• Ability to work independently or collaboratively within a team.

• Capability to perform sedentary office work and utilize computers, phones, photocopiers, filing cabinets, and other office equipment.

• Proficient in speaking, hearing, communicating, exchanging information, reading computer displays and fine print, and distinguishing letters, numbers, and symbols.

🏝️ Benefits

• Comprehensive Total Rewards package supporting health, financial security, and career advancement.

• Fair, competitive compensation based on relevant experience, certifications, education, skills, and internal equity.