Employee Experience Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary point of contact for HR-related inquiries

• Address questions directly or direct escalations with appropriate context

• Assist employees during onboarding, job transitions, leave management, performance programs, and offboarding processes

• Manage a high volume of employee tickets through various communication channels

• Provide clear, actionable guidance in response to ambiguous or complex inquiries

• Evaluate end-to-end HR processes and inter-team transitions

• Collaborate with HR teams to create enablement materials for enterprise initiatives

• Advocate for the employee experience during HR product launches, initiatives, and system updates

• Engage in testing and validation of system enhancements

• Identify deficiencies in documentation, training, or system functionalities

• Act as a power user of HR systems, including HRIS

• Inform employees and managers about self-service options

• Analyze inquiry trends and propose enhancements to knowledge articles, workflows, and system designs

• Oversee internal social platforms and communication channels

• Recognize emerging employee issues and topics that necessitate broader communication

• Collaborate with HR and Communications teams to ensure messaging consistency

• Assist with HR programs such as level-ups, reorganizations, and enterprise initiatives

• Adhere to applicable controls and compliance standards, including SOX/SOC as required

• Safeguard the confidentiality and integrity of employee information

⛳️ Requirements

• Bachelor’s degree in Human Resources, Business, or a related field is preferred

• 2+ years of experience in HR, operations, support, or service-oriented roles, ideally in a high-volume setting

• Previous experience in supporting employees or customers through case management or ticketing systems is favored

• Strong preference for HRIS experience

• Demonstrated ability to navigate uncertainty and address non-standard requests

• Customer-service oriented mindset with a commitment to providing an exceptional employee experience

• Proven capability to manage multiple priorities in a dynamic environment

• Excellent written and verbal communication skills across all organizational levels

• Analytical and process-focused thinking with a keen attention to detail

• Established ability to work collaboratively across functions to achieve consistent results

• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint)

• Ability to remain seated for extended periods, typically 7–8 hours per day

• Competence in operating computer and phone systems, typing, and using multiple software programs concurrently

• Availability to work five days a week during designated hours

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• Disability insurance

• 401(k) matching

• Employee perks supporting individuals, families, and financial well-being

• Opportunities for career development

• Annual bonus

• Restricted stock unit grants based on individual performance

• Fully remote work from home or designated location within the U.S.

• Flexible work arrangements based on business needs and individual performance