Employee Benefits Operations Coordinator

This is a fully remote position, open to applicants in New York.

📋 Description

• Manage enrollment and termination updates for employee benefits.

• Update employee details within the company's benefits management system.

• Accurately and consistently enter and maintain employee data.

• Access insurance carrier websites to update employee information.

• Review modifications to employee coverage and benefits information.

• Calculate or verify premium adjustments when employee information changes.

• Identify discrepancies by comparing previous and updated premium amounts.

• Maintain precise records of employee additions, removals, and modifications.

• Conduct daily clerical and administrative tasks related to benefits.

• Carefully review information prior to submitting changes.

• Adhere to established procedures for processing employee benefits.

• Communicate with the internal team via designated channels when clarification or support is needed.

• Learn and utilize company-specific systems, including SmartAgents and carrier platforms.

• Potentially take on Tier 1 customer service responsibilities as the role evolves.

• Maintain productivity, accuracy, and responsiveness while working remotely.

• Carry out other related duties as assigned.

⛳️ Requirements

• Proficient in English, both written and spoken.

• Confident and professional in communicating with clients via phone and non-verbal methods.

• Excellent organizational and administrative abilities with a strong focus on detail.

• Prior clerical, administrative, data-entry, benefits, or back-office experience is preferred.

• Customer service experience is advantageous, especially for future Tier 1 responsibilities.

• Previous experience in insurance or employee benefits is a plus, though not mandatory.

• Demonstrated stability in employment and a consistent work history.

• Tech-savvy, comfortable working with numbers, data, and premium calculations.

• Ability to identify discrepancies and investigate changes instead of merely entering data.

• Comfortable using web-based systems and spreadsheets.

• Reliable, punctual, and responsive, with the capability to follow procedures and process information accurately.

• Strong organizational and multitasking capabilities.

• Excellent follow-up skills and the ability to manage multiple priorities in a fast-paced environment.

• Self-motivated, capable of working independently while adhering to established processes.

• Quick learner, able to adapt to new systems and workflows.

• Proficient in Microsoft Office (Word, Excel, Outlook) and standard business tools.

• Available to work during U.S. Eastern Time (New York) business hours and adaptable to business needs.

• Interested in long-term career opportunities.

• Possess a reliable computer (Windows 10 or newer), two monitors, and a stable high-speed internet connection.

• Maintain a professional home workstation to support uninterrupted remote work.

🏝️ Benefits

• Enjoy 100% remote work.

• Full-time position requiring 40 hours per week.

• Experience a positive work environment with opportunities for growth.

• Long-term career opportunity available.

• Potential transition into Tier 1 customer service responsibilities as the role develops.