Employee Assistance Program – Clinical Counselor

This is a fully remote position, open to applicants in Alabama, +42 more states.

📋 Description

• Conduct assessments, triage, consultations, counseling, and informational services via telephone in a call center setting.

• Provide immediate mental health assistance through video, live chat, or phone calls.

• Utilize advanced clinical assessments, motivational interviewing techniques, and solution-focused short-term problem resolution strategies.

• Perform risk assessments, substance abuse evaluations, and mental health assessments.

• Create immediate action and safety plans tailored to the level of urgency.

• Suggest suitable levels of mental health and substance use care.

• Share information regarding mental health, substance abuse, community treatment options, and related programs.

• Coordinate resources and facilitate connections to services.

• Collaborate with professionals to ensure positive clinical outcomes and continuity of care.

• Manage multitasking by typing and documenting while managing calls and utilizing supporting tools.

• Safeguard member confidentiality and adhere to enterprise and EAP confidentiality protocols.

• Maintain comprehensive and accurate documentation to comply with risk management and regulatory standards.

• Keep current licensure, engage in professional development, and fulfill state licensure requirements.

⛳️ Requirements

• Minimum of 1 year of experience in crisis intervention.

• Possession of a valid, unrestricted independent professional behavioral health clinical license in good standing for the state of residence; this includes one or more of LPC, LMFT, LCSW, LMHC, LCMHC, LICSW, LISW, or Clinical Psychologist, or an equivalent license.

• Availability for 24x7x365 call center operations, including holiday coverage.

• Proven experience in facilitating positive behavior change for patients/clients.

• A dedicated workspace that is free from distractions, preferably in a room with a closing door.

• Access to a hardwired, reliable broadband or fiber internet connection.

• Minimum home internet download speed of 400 Mbps.

• Home internet upload speed should be between 10–20 Mbps.

• A 4-port modem with one port available for work-related internet use.

• A Master’s Degree in a behavioral health counseling profession.

• Preferred experience in dealing with mental health, psychiatric care, family situations, and relationship challenges.

• 1+ years of experience in EAP, Behavioral Health, or Social Services is preferred.

• Preferred experience working with diverse populations.

• Familiarity with brief therapy models and Motivational Interviewing is preferred.

• Previous call center experience is preferred.

• Ability to quickly establish and maintain rapport to foster customer trust is preferred.

• Strong computer skills and literacy are preferred.

🏝️ Benefits

• CVS Health bonus, commission, or short-term incentive program in addition to the base salary range.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources supporting physical, emotional, and financial well-being, subject to eligibility.