Counselor, Administrative Referral

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee Administrative Referral cases from the initial intake phase through to completion, ensuring proper documentation and follow-up.

• Perform telephonic triage and assessments pertaining to behavioral health, substance use, relationship issues, and work-life challenges.

• Offer members immediate support, coaching, and training tailored to their identified needs.

• Facilitate referrals to network providers and manage session authorizations.

• Assist members in connecting with financial, legal, personal assistance, and work-life resources.

• Collaborate with Human Resources professionals and supervisory staff regarding employee issues and relevant HR practices and policies.

• Make clinical decisions in line with company risk policies, as well as the interests of members and the organization.

• Ensure timely, precise, and professional documentation for case management.

• Investigate suitable services, providers, and resources.

• Provide support to colleagues with case management, completion, and follow-up tasks.

• Keep updated on industry practices, ethical standards, and relevant licensure requirements.

• Carry out additional duties as assigned.

⛳️ Requirements

• A Master’s degree in social work, psychology, counseling, or a related behavioral health field, or a comparable combination of education and professional experience in Human Resources.

• A minimum of five years of experience in Employee Assistance Program counseling, clinical behavioral health, or a professional role in Human Resources.

• Proficient in assessment, triage, immediate support, research, and case management abilities.

• Familiarity with general Human Resources standards and practices.

• In-depth knowledge of behavioral health conditions and suitable levels-of-care recommendations.

• Awareness of HIPAA regulations and proper handling of PHI.

• Intermediate skills in Microsoft Office and other Windows-based software and applications.

• Excellent communication, consultation, organizational, judgment, and documentation skills.

🏝️ Benefits

• Comprehensive health insurance options.

• Competitive salary with performance-based incentives.

• Professional development and training opportunities.

• Flexible working hours and remote work options.

• Generous paid time off and holiday policies.