Emerging Business Program Manager

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Oversee and prioritize a portfolio of emerging-business clients with fewer than 1,000 lives and annual revenue below $12K.

• Foster organic growth, enhance client value realization, ensure client retention, and drive incremental revenue.

• Guarantee clients derive value through enhanced utilization, increased employee engagement, better health outcomes, and relevant initiatives.

• Maintain client retention across service lines, total population served, and profit margin.

• Utilize reporting templates and analytical automation to showcase program impact and identify additional offerings.

• Meet revenue retention and growth objectives while executing strategies to achieve them.

• Recognize revenue opportunities, client dissatisfaction, service quality concerns, gaps in expected value, and low utilization; proactively address these issues.

• Cultivate trustworthy client relationships and effectively communicate service value.

• Identify avenues for clients to leverage purchased and supplementary Health Advocate services.

• Employ new engagement models to provide high-value, cost-effective client interactions.

• Manage transitions from Business Development Executives to Client Success.

• Collaborate with Operations, Client Care, and Centers of Excellence to facilitate onboarding and overall client success.

• Fulfill regular client-contact and KPI expectations, including leading indicators for at-risk clients.

• Coordinate with Centers of Excellence for streamlined and automated support regarding contract inquiries, broker-of-record changes, utilization data, and related requests.

• Travel frequently to headquarters, client sites, partner locations, and industry events.

• Initiate and respond to special projects and additional business growth responsibilities.

⛳️ Requirements

• Bachelor's degree preferred.

• A Master's degree or other advanced qualifications in a relevant field is advantageous.

• Minimum of 2 years of demonstrated experience and a successful track record in sales, marketing, or customer service preferred.

• Strong knowledge and understanding of data and analytics concepts, tools, and methodologies.

• Proficient in sales enablement tools and technologies.

• Exceptional communication and interpersonal abilities, with a talent for building rapport and establishing trust with clients.

• Proven capability to collaborate effectively across all functional areas.

• Self-driven and results-oriented, with the ability to work both independently and collaboratively in a dynamic environment.

• Strong analytical and problem-solving skills, with the capacity to understand customer needs, uncover hidden or emerging opportunities, and translate insights into compelling solutions.

• Proficient in public speaking.

• Willingness to travel as necessary to meet clients and participate in industry events.

• Experience or knowledge of the health benefits industry, particularly with consultant/broker firms, benefits management, corporate healthcare benefits, health insurance/payers, or healthcare service providers is preferred.

🏝️ Benefits

• Competitive compensation package.

• Generous commission structure for “new logo” sales.

• Comprehensive medical coverage.

• Dental and vision insurance benefits.

• Tuition assistance program.

• 401(k) savings plan with company matching contributions.

• Paid time off (PTO) and holidays.

• Access to Health Advocate programs, including EAP and wellness initiatives.

• All necessary work equipment provided.

• Select prospecting software supplied.

• Comprehensive product training offered.