EMEA Market Solutions Director

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Lead the geographical Market Solutions teams while managing, coaching, and developing Market Solutions Leaders within the region.

• Ensure the execution of the complete customer solution lifecycle: Sale → Value → Expand → Renew, utilizing MEDDPICC rigor and a discipline focused on value realization.

• Foster a high-performance, coaching-centric culture and systematically enhance team capabilities.

• Align Solutions Partners across markets according to opportunity size, complexity, and urgency.

• Mentor teams on executive discovery, problem framing, solution architecture and design, value narratives, business-case development, and expertise in platforms/ecosystems.

• Navigate teams through changing roles, operating models, and customer expectations amidst organizational transformations.

• Evolve the CSM function into a strategic-advisor capability and develop Solutions Partners as expert customer-facing advisors.

• Promote the adoption of AI-driven workflows and tools.

• Co-manage EMEA goals for ARR growth, retention, expansion, NPS, and platform conversion alongside the EMEA Geo Sales Leaders.

• Supervise regional performance-management practices, address at-risk accounts, and facilitate account growth.

• Define the charter and operating model for global shared/channel solution teams.

• Establish engagement protocols among shared CSM pools, Market Solutions Leaders, direct sales, and channel partners.

• Create channel-enablement materials and playbooks; design coverage tiers for scalable solution support.

• Report on channel-sourced ARR and shared-team utilization to the Global Solutions Leader.

• Implement global standards regionally while customizing them to market realities; share regional insights with global teams.

• Collaborate with Solutions IP, Professional Services, Product, Marketing, Enablement, and Program Management teams.

⛳️ Requirements

• Over 12 years of progressive management experience in enterprise PaaS, encompassing a mix of Sales, Customer Success, Solutions Consulting/Pre-Sales, and/or Professional Services.

• Experience managing Professional / Managed Services and Solutioning or consulting, with a proven record of fostering long-term customer growth through service engagements based on business cases.

• Demonstrated success in driving ARR growth, retention, and expansion within a platform and solutions-based selling approach.

• Expertise in Salesforce and Business Intelligence (BI) tools.

• Strong understanding of MEDDPICC (or equivalent), value-based selling, and comprehensive customer lifecycle management.

• Experience as a practice or system builder, creating repeatable processes, tools, or capability models that are scalable.

• Operational excellence with a strong background in forecasting, pipeline inspection, and data-driven results.

• Thorough knowledge of EMEA market dynamics.

• Executive presence with a proven capability to engage C-suite customers and internal senior leadership.

• Preferred: experience working within a matrixed global organization and collaborating across Product, Professional Services, Revenue Operations, and Marketing.

• Preferred: familiarity with learning technologies and L&D functions, as well as learning/talent ecosystems, and AI-enabled workforce transformation.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Opportunities for professional development and career advancement.

• Flexible work arrangements to support work-life balance.

• Competitive salary and performance-based incentives.