Embedded ROI Processor

This is a fully remote position, open to applicants in North Carolina, +2 more states.

📋 Description

• Handle requests for medical records by receiving calls from patients, insurance providers, and attorneys to deliver medical status updates.

• Record information across various platforms utilizing dual computer monitors.

• Accurately input data as assigned by the team lead.

• Manage electronic medical records remotely through different EMR systems as instructed.

• Operate with minimal supervision while adapting to shifting priorities and role demands.

• Notify the relevant parties of any technical issues immediately upon occurrence.

• Achieve the required Charts Per Hour (CPH) and attendance standards.

• Engage in mandatory training sessions.

• Uphold confidentiality and protect patients’ rights in accordance with company policies, facility protocols, and HIPAA regulations.

• Review documentation and adhere to written guidelines to ensure compliance and accurate task execution.

• Report any security violations, unsafe actions, or site-related issues to the appropriate lead, coordinator, supervisor, or management.

• Foster a service environment focused on quality.

• Meet deadlines and respond promptly to emails and information requests.

• Follow company policies diligently.

• Execute additional responsibilities as assigned.

⛳️ Requirements

• Required: High School Diploma or equivalent.

• Minimum of six months of data entry experience.

• EMR experience is a plus.

• Preference for candidates with experience in a healthcare setting or in the release of information sector.

• Ability to address challenges constructively and find viable solutions.

• Strong accuracy and attention to detail.

• Proficient in computer skills, including Windows-based applications (Word, PowerPoint, Excel, Access, Outlook).

• Exceptional organizational abilities.

• High attention to detail and accuracy in a fast-paced environment.

• Adaptable to a changing business landscape.

• Proven ability to collaborate within a diverse team and work effectively in a matrixed, cross-departmental remote setting.

• Comfortable in a high-volume production atmosphere.

• This position is not eligible for employment sponsorship.

🏝️ Benefits

• Paid Time Off (PTO).

• Health insurance coverage.

• Vision insurance available.

• Dental insurance provided.

• 401k Savings Plan.

• Tuition assistance offered.

• Post-offer health screenings and vaccinations as required by clients.

• Reasonable accommodations for individuals with physical and mental disabilities.