Email Marketing Associate

This is a fully remote position, open to applicants in Arizona, +20 more locations.

📋 Description

• Assist with the intake, planning, construction, quality assurance, scheduling, and rollout of campaigns involving various stakeholders.

• Create, uphold, and enhance intricate workflows and lifecycle journeys utilizing Iterable.

• Carry out A/B testing and aid in experimentation efforts.

• Perform quality assurance across content, links, personalization, segmentation, rendering, and user experience.

• Design and sustain reusable templates, workflows, and operational procedures.

• Oversee project timelines, dependencies, and deliverables using Asana.

• Construct and manage audience segments, dynamic lists, suppression logic, and targeting criteria within Iterable.

• Assist with personalization, frequency capping, and segmentation projects.

• Review, document, and enhance customer data for lifecycle marketing purposes.

• Collaborate with Product, Engineering, and Analytics teams to enhance customer data quality and lifecycle functionality.

• Recognize opportunities to advance automation, segmentation, and triggered messaging initiatives.

• Track and report on campaign and lifecycle performance indicators.

• Record campaign insights, experimental outcomes, audience logic, and operational best practices.

• Share findings and maintain documentation to enhance team knowledge, efficiency, and collaboration across functions.

• Support testing, research, and analytical projects aimed at boosting customer engagement and retention.

• Identify chances to refine automation, targeting, and operational workflows.

⛳️ Requirements

• Authorization to work in the United States on a permanent, full-time basis is required.

• 1–3 years of experience in email marketing, technical production, lifecycle marketing, CRM administration, marketing operations, or a related discipline.

• Proficient hands-on experience with Iterable or a comparable marketing automation platform (e.g., Braze, Klaviyo, Salesforce Marketing Cloud).

• Experience in supporting campaign execution, marketing automation workflows, audience segmentation, or quality assurance processes.

• Exceptional attention to detail and strong organizational abilities.

• Proven ability to manage multiple concurrent projects with conflicting deadlines.

• Comfortable working with data, spreadsheets, and marketing performance metrics.

• Strong problem-solving skills, with the capability to quickly learn new systems and technologies and independently resolve issues.

• Excellent verbal and written communication skills, with the ability to collaborate effectively across teams.

• Interest in lifecycle marketing, email marketing, marketing operations, retention programs, or CRM.

• A passion for Kiva's mission and the goal of expanding financial access globally.

• Candidates must reside in one of the following states: Arizona, California, Colorado, Delaware, Florida, Georgia, Illinois, Kansas, Louisiana, Massachusetts, Maryland, Maine, Michigan, Minnesota, New York, Ohio, Oregon, South Carolina, Texas, Utah, Virginia, or Washington.

• Visa sponsorship is not available.

🏝️ Benefits

• Remote work opportunity.

• Health insurance coverage.

• Dental insurance benefits.

• Vision insurance provided.

• Parental leave policy.

• Opportunities for professional development.

• 401k matching program.

• Unlimited paid time off (PTO).

• Flexible lifestyle spending account (JOON) with an annual stipend for Wellness, Professional Development, or Working from Home expenses.

• Opportunities to connect with and learn from colleagues and partners globally.

• Many benefits are subsidized or fully covered by Kiva.