Automotive Flying Doctor Technician

This is a fully remote position, open to applicants in France.

📋 Description

• Oversee escalated technical cases from frontline support teams.

• Validate data, conduct in-depth analysis, and establish corrective measures.

• Deliver both remote and on-site assistance to dealers and technical personnel.

• Guarantee timely and efficient vehicle repairs.

• Generate organized technical reports for OEM and internal stakeholders.

• Identify risks, trends, and opportunities for enhancement.

• Track activity KPIs, including case aging, recurrence, and first-time fix rates.

• Signal early warnings related to product or process challenges.

• Contribute to the technical knowledge base and promote best practices.

• Aid in the continuous improvement of Level 1 agents and workshops.

• Offer field support, particularly concerning electrical buses.

⛳️ Requirements

• Solid automotive technical knowledge with experience in diagnostics and complex repairs within a dealer, workshop, or OEM setting.

• Demonstrated ability to analyze technical data, fault codes, and log files to pinpoint root causes and recurring vehicle problems.

• Competence in translating OEM technical documentation, wiring diagrams, and procedures into clear instructions for workshops.

• Strong verbal and written communication skills in English.

• Capability to articulate complex technical subjects in an understandable manner.

• Team-oriented mindset with a proactive, logical, and curious approach.

• Ability to function in multi-market, multi-stakeholder environments.

🏝️ Benefits

• Competitive salary.

• Company vehicle and assets.

• Flexible working methods.

• Dynamic, international work environment.

• Monday–Friday work schedule.