Educational Case Manager, Chinese Mandarin-Speaking

This is a fully remote position, open to applicants in Canada, +1 more country.

📋 Description

• Perform intakes with families and students

• Organize instructors' schedules

• Monitor student advancement

• Deliver exceptional customer service and high-quality academic support

• Assist Tutor Me Education in regional operations

• Function within a virtual operating framework

• Uphold standards for personnel, financial, and academic operations

• Ensure the successful implementation of programs and initiatives for students and school district partners

• Offer virtual administrative assistance, including phone support, data management, and schedule creation/management

• Oversee class schedules to optimize session staffing and achieve efficiency and utilization goals

• Facilitate virtual tutoring sessions

• Track and assess students' academic progress

• Implement programs and initiatives

• Manage time in accordance with company and regulatory standards

• Conduct meetings with partner program directors to evaluate progress, modify academic plans, and renew enrollments

• Develop relationships with students and their families

• Foster effective and positive conflict resolution with students and parents

⛳️ Requirements

• Exceptional communication skills in ENGLISH and CHINESE (Mandarin), along with strong technology and organizational skills

• Proficient in time management, planning, and prioritization

• Capability to efficiently organize and manage multiple responsibilities

• Professional and friendly demeanor

• Aptitude to prioritize and concentrate on key objectives that may evolve monthly

• Effective communication skills in virtual settings

• Proficient in various communication media, including in-person, phone, and video

• Ability to cultivate engagement and trust in virtual relationships

• Strong collaborative skills

• Agility in learning and adapting to changes in the work environment

• Willingness to acquire new skills as necessary

• Competence in engaging, managing, and developing virtual relationships with customers, employees, and business partners

• Ability to supervise remote teachers

• Capability to work independently

• High tolerance for ambiguity

• Bachelor's Degree required

• 2–3 years of progressive career advancement

• Experience in a virtual operations and team setting

• Bilingual in English and Spanish is advantageous

• Proficient in Microsoft Office and Google applications

🏝️ Benefits

• Fully Remote!

• PTO