Education & Development Specialist

This is a fully remote position, open to applicants in Arizona, +8 more states.

📋 Description

• Create and develop class curricula to effectively prepare Working Solutions Pros for high-quality project assignments.

• Conduct research and/or training to gain insight into clients’ businesses and their project needs.

• Engage with clients to assess their preparation requirements.

• Evaluate and adjust client project documentation to suit virtual preparation techniques and timelines.

• Collaborate with the Director of Agent Development to produce virtual preparation materials.

• Equip assigned agents through testing, project/client guidelines, and Working Solutions procedures.

• Support Contract Instructors in conveying project preparation details.

• Assist with the scheduling of agents at the onset of new projects.

• Provide additional support for active PROs as required.

• Address any preparation-related inquiries from PROs.

• Offer motivation and acknowledge achievements.

• Record and implement programs, processes, and procedures.

• Deliver results reports to Working Solutions management and/or clients.

⛳️ Requirements

• Candidates must be U.S. citizens or permanent residents to qualify for full-time employment.

• A Bachelor’s degree or higher is mandatory, preferably in a related field such as Education.

• Teaching experience is crucial for consideration.

• Experience in teaching children and curriculum development is preferred; virtual teaching experience is an added advantage.

• 3 to 5 years of experience in classroom and/or virtual training is required.

• Excellent communication skills and the ability to inspire learning are essential.

• Strong organizational skills and the capacity to work independently from home are necessary.

• Ability to quickly learn and relay substantial information is expected.

• Competence in prioritizing tasks efficiently in a fast-paced environment is crucial.

• Proficiency in multitasking while ensuring accuracy and quality is important.

• Exceptional computer skills are required.

• Willingness to swiftly learn new teaching tools, programs, and systems is a must.

• Creativity and a passion for fostering learning are highly valued.

• Familiarity with call center processes and techniques is a significant advantage.

🏝️ Benefits

• Annual merit increases.

• Options for health, dental, vision, life, disability, and supplemental insurance plans.

• 401(k) plan with company matching contributions.

• Generous paid time off policy.

• Paid holidays and time for volunteerism.

• An exceptional company culture.

• Fully remote work opportunities.

• Equal pay for equal work.