Education & Development Specialist

This is a fully remote position, open to applicants in Arizona, +8 more states.

📋 Description

• Develop class curriculum and prepare Working Solutions PROs for high-quality project execution.

• Conduct research and/or undergo training to grasp client business needs and project specifications.

• Engage with clients to identify preparation requirements.

• Review and adjust client-supplied project documentation for virtual preparation strategies and timelines.

• Create virtual preparation resources with support from the Director of Agent Development.

• Equip assigned agents by testing and sharing project/client information alongside Working Solutions procedures.

• Support Contract Instructors with project preparation delivery for large-scale or ongoing initiatives.

• Aid in agent scheduling when initiating new projects.

• Provide supplementary preparation for active PROs as necessary.

• Address preparation-related inquiries from PROs.

• Motivate PROs and acknowledge their achievements.

• Document and execute programs, processes, and procedures.

• Deliver results reporting to Working Solutions management and/or clients.

• Report directly to the Director of Agent Development.

⛳️ Requirements

• Candidates must be US citizens or permanent residents to be eligible for full-time positions.

• A Bachelor's degree is required, preferably in a field related to Education.

• Teaching experience is mandatory.

• Experience in teaching children and curriculum development is preferred.

• 3–5 years of classroom and/or virtual training experience is essential.

• An education degree is preferred but not required.

• Familiarity with call center processes and techniques is a significant advantage.

• Strong communication skills and the ability to motivate learners are crucial.

• Excellent organizational skills and the ability to work independently from home are necessary.

• Capability to learn and convey substantial information effectively.

• Quick prioritization of tasks is essential.

• Ability to multitask while ensuring accuracy and quality is required.

• Proficient computer skills are important.

• Willingness to rapidly learn new teaching tools and programs is needed.

• Creativity and a passion for fostering learning are essential.

• To qualify for employee positions, candidates must be legal residents of Arkansas, Arizona, Florida, Indiana, Iowa, Michigan, North Carolina, Nebraska, Ohio, Tennessee, or Texas.

🏝️ Benefits

• Annual merit increases.

• Health, dental, vision, life, disability, and supplemental insurance plans.

• 401(k) plan with company matching.

• Generous paid time off.

• Paid holidays.

• Time allocated for volunteerism.

• Fully remote work environment.

• Comprehensive benefits package.

• Equal pay for equal work.