Editorial Strategy and Client Communications Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Ensure that content and messaging are aligned across various audiences and channels.

• Create content and communications targeted at existing customer demographics.

• Assist in making sure that published content maintains a cohesive narrative, a clear brand voice, and a well-defined perspective.

• Analyze campaigns, social media, web, email communications, and client content to spot gaps, redundancies, and opportunities.

• Oversee the editorial calendar and monitor content development timelines and goals.

• Coordinate content across marketing teams to ensure that launches, campaigns, and narratives are executed in a deliberate sequence.

• Guarantee that content is disseminated across channels and repurposed across various industry sectors.

• Monitor editorial KPIs, such as engagement rates and narrative consistency.

• Provide reports on the overall health of the content ecosystem.

• Craft strategic, timely, and personalized communications for customers throughout their lifecycle.

• Develop onboarding communications, campaigns for feature education and adoption, product announcements, release summaries, platform change notices, service-impacting alerts, and targeted thought leadership and executive updates.

• Collaborate with teams outside of marketing to customize client content according to audience needs.

• Enhance the quality, consistency, and efficiency of content development through workflow automation and process documentation.

⛳️ Requirements

• 5–7 years of experience in content development and strategy.

• Significant experience in coordinating content across multiple channels, teams, or formats simultaneously.

• A background in journalism, publishing, or narrative writing is highly preferred.

• Experience in managing or contributing to a multi-channel content operation.

• Familiarity with B2B content environments, enterprise audiences, or professional services markets is advantageous.

• Experience in building editorial governance, content calendars, or cross-functional content processes at scale.

• Ability to work collaboratively with cross-functional and executive teams in a matrixed environment.

• Exceptional editorial judgment.

• Strong skills in writing and editing.

• Capability to influence others’ work through established voice guidelines.

• Proficiency in AEO/SEO strategy and engagement analytics.

• Competence in utilizing data to refine editorial decisions.

• Highly organized with the ability to manage multiple stakeholders, projects, and deadlines.

• No specific educational credentials are required.

🏝️ Benefits

• Opportunities for professional development.

• Training and continuing education reimbursement.

• Modern, open office environments.

• Complimentary lunches provided.

• Fully stocked kitchens available.

• Comprehensive wellness programs offered.

• Flexible time off policy.

• Family-formation benefits.

• Paid volunteer time off.

• Donation-matching program.

• Flexible work environment.