ECS Representative

This is a fully remote position, open to applicants in Alabama.

📋 Description

• Respond to calls, faxes, and emails from referring hospitals, detox centers, psychiatric facilities, and physicians' offices.

• Perform initial phone screenings to assess behavioral health needs and the appropriate level of care.

• Collect demographic, insurance, medical, psychiatric, and substance use information.

• Provide explanations of behavioral health programs, services, and the admission process.

• Confirm insurance eligibility and arrange financial details.

• Coordinate admissions with Bradford Health Services facilities.

• Arrange assessments, intake appointments, and admissions.

• Work collaboratively with case managers, social workers, and community referral sources to ensure continuity of care.

• Monitor referrals, admissions, and follow-up activities.

• Maintain accurate and confidential patient records in the electronic health record system.

• Ensure adherence to HIPAA, organizational policies, and regulatory standards.

• Execute additional duties as assigned.

⛳️ Requirements

• High School Diploma or GED; higher education is beneficial.

• Familiarity with chemical dependency is preferred.

• Experience in admissions/customer service with at least two years in the field is desired.

• Ability to engage with the professional community effectively.

• Outstanding verbal and written communication abilities.

• Reliable means of transportation.

• Self-driven and motivated.

• Visual acuity of 20/40 corrected in each eye and the ability to hear; hearing aids are acceptable.

• Valid state driver's license and a clean driving record.

• Emotionally and physically capable of operating effectively in stressful situations.

• Regular attendance is required.

• Ability to collaborate effectively with colleagues, supervisors, clients, and potential clients.

• If in recovery, must have two years of continuous verifiable sobriety.

• Strong skills in communication and active listening.

• Proficient in customer service and conflict resolution.

• Knowledge of behavioral health and substance use disorders.

• Skills in crisis assessment and de-escalation.

• Proficiency in documentation and EHR systems.

• Excellent organizational skills, multitasking abilities, and attention to detail.

• Display empathy, professionalism, and maintain confidentiality.

🏝️ Benefits

• Three BCBSAL medical plans featuring improved rates, co-pays, and prescription benefits.

• Coverage for domestic partners and a broader in-network provider network.

• Access to an Employee Assistance Program (EAP).

• Digital wellness tools, CBT modules, and wellness coaching available.

• Pet insurance options.

• Home and auto insurance coverage.

• Family legal services offered.

• Student loan repayment assistance available for nurses and therapists.

• 401(k) plan provided through Voya.

• Generous paid time off (PTO) policies.

• Part-time employee benefits for those working 20+ hours per week include dental, vision, life, accident insurance, and telehealth options.