Ecosystem Operations Specialist

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Implement workflows that are sourced or influenced by partners, which include tasks such as intake, account and opportunity setup or linking, deal registrations, cloud co-sell referrals, validation, routing, approval follow-up, and standard issue resolution.

• Manage partner quote requests in accordance with established pricing and program guidelines, accept purchase orders, and prepare opportunities for closure in collaboration with Sales, Deal Desk, Billing, and Finance.

• Assist with marketplace and two-tier transactions that involve distributors, resellers, and cloud providers.

• Provide guidance to partners, distributors, sellers, and Ecosystem Sales Managers regarding operational inquiries related to attribution, program compliance, and post-sales support.

• Direct commercial, policy, contractual, pricing, payment, or system exceptions to the relevant stakeholders.

• Implement and enhance partner program workflows, which include onboarding, not-for-resale licensing, certifications, rebates, Professional Services Partner eligibility, Letters of Authorization, and channel price files.

• Monitor Salesforce and partner-management data for gaps, incorrect ownership, incomplete attribution, sync failures, and recurring issues.

• Support month-end closing activities, ongoing data controls, and ad hoc reporting requests.

• Create and present dashboards and business updates that cover backlog, aging, turnaround time, approvals, pipeline, attribution, data quality, compliance, and process health.

• Analyze recurring friction and manual workflows, document root causes and operational needs, test process or system adjustments, and facilitate automation and self-service enhancements.

• Maintain process documentation and how-to guides, while also offering office hours, operational training, and communications whenever processes or systems undergo changes.

⛳️ Requirements

• Relevant experience in partner operations, sales operations, deal desk, order management, finance operations, or a comparable revenue operations environment.

• Directly support sales or partner sales teams, distributors, and partners.

• A keen interest in GitLab and open-source software.

• Familiarity with enterprise quote-to-cash processes and configure, price, quote tools or other commercial systems within a channel or partner framework.

• Experience using Salesforce and partner-management systems or portals.

• Strong analytical abilities, including advanced skills in spreadsheets and dashboard creation in Salesforce or business intelligence tools like Tableau.

• Practical experience with generative artificial intelligence tools, including crafting effective prompts and assessing when outputs require human evaluation.

• Excellent problem-solving skills, attention to detail, prioritization, issue investigation, exception identification, escalation, process improvement, and automation experience.

• Clear written and verbal communication skills, with the ability to articulate operational requirements to both technical and non-technical audiences.

• Preferred experience with Impartner or similar tools, SQL, or Snowflake.

🏝️ Benefits

• Benefits designed to support your health, finances, and overall well-being.

• Flexible Paid Time Off.

• Team Member Resource Groups.

• Equity Compensation & Employee Stock Purchase Plan.

• Growth and Development Fund.

• Parental Leave.