eCommerce Optimization Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and implement a continuous optimization strategy for the ecommerce website.

• Design and execute plans aimed at enhancing product and service visibility, consumer interaction, and sales conversion rates.

• Collaborate with ecommerce, digital marketing, brand management, analytics, market research, and creative teams on strategic initiatives.

• Assist in site content planning and marketing campaigns by providing data-driven insights and SEO suggestions.

• Enhance the shopper journey to boost both sales and customer satisfaction.

• Oversee, maintain, and perform daily quality assurance on the storefront.

• Support digital marketing initiatives and brand-image projects.

• Synchronize site experience enhancements with email, SEM/SEO, social media, and other traffic-generating efforts.

• Implement website modifications in collaboration with external agencies and internal teams.

• Work alongside customer service and operational teams to ensure site content and experience align with operational and marketing communications.

• Generate and distribute website reports, assess customer satisfaction and sales performance, and suggest optimization strategies.

• Design and carry out testing of customer journeys and new concepts to enhance user experience, satisfaction, conversion rates, and average order value.

• Collaborate with IT to promptly address technical issues and production requirements.

⛳️ Requirements

• Bachelor’s degree in Business, Marketing, or a related field, or equivalent experience.

• Over 4 years of relevant experience in an ecommerce role.

• Demonstrated success in conversion and sales outcomes.

• Experience in B2C retail and the fashion/accessories sector is an advantage.

• Capability to thrive in both collaborative and independent work settings.

• Strong grasp of branding principles and customer experience.

• Excellent communication and problem-solving abilities.

• Detail-oriented, well-organized, proactive, and able to work autonomously while contributing to team efforts.

• Strong leadership and organizational capabilities.

• Proficient in MS Office applications.

• Ability to exercise discretion and independent judgment.

• For remote positions, a high level of engagement in virtual environments, including maintaining camera presence during meetings.

• Must adhere to pre-employment substance abuse testing protocols.

• Employees will have access to sensitive personal information and are required to comply with Information Security and Privacy Policies.

🏝️ Benefits

• Eligible bonuses and commissions may be part of the compensation package.

• VSP Vision benefits are available (specific benefits are not detailed in the posting).

• Remote work flexibility.

• Support for virtual work, including maintaining camera presence during meetings.