Ecommerce Operations and Account Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Develop and nurture strong relationships with current clients, serving as their trusted partner and primary contact throughout the recruitment journey.

• Gain a comprehensive understanding of clients’ businesses, company cultures, hiring needs, and expectations, translating these insights into effective recruitment briefs.

• Take responsibility for assigned accounts, ensuring consistent communication, updates, and a positive experience for clients.

• Provide guidance to clients regarding talent availability, market trends, salary expectations, candidate fit, and alternative hiring solutions.

• Oversee recruitment needs from briefing and talent sourcing to candidate interviews, client feedback, offer negotiations, reference checks, and successful placements.

• Identify and engage qualified candidates using the existing talent database, LinkedIn Recruiter, and various sourcing channels.

• Explore opportunities within existing client relationships to generate repeat business and referrals, enhancing long-term partnerships.

• Keep candidates engaged throughout the recruitment process, managing expectations, providing timely feedback, and ensuring a positive candidate experience.

• Establish a recognized presence in the e-commerce industry through LinkedIn activities, industry involvement, and professional networking.

• Create and share content on LinkedIn, including posts, Instagram materials, reels, and short-form videos.

• Manage account activities, client relationships, placement results, and commercial targets while consistently striving for improvement.

⛳️ Requirements

• A minimum of 5 years of experience in e-commerce, digital marketing, or a client-facing sales or account management position.

• Strong knowledge of the e-commerce sector, including essential functions such as finance, operations, warehousing, HR, and digital marketing.

• Proven experience in managing client relationships, business accounts, stakeholders, or commercial partnerships.

• Exceptional communication and interpersonal skills, with the capacity to cultivate genuine relationships with candidates and clients.

• Proficient communication and relationship-building capabilities.

• Familiarity with candidate assessment, interviewing, and recruitment processes, with the ability to handle multiple vacancies and produce quality shortlists.

• Ability to influence, negotiate, and adeptly manage various stakeholders and their expectations.

• Strong strategic thinking, decision-making, and problem-solving abilities.

• Experience in building a personal brand through LinkedIn content, industry involvement, and social media engagement.

• Comfortable creating short-form video content, Instagram Reels, and other social media posts.

• Understanding of recruitment sales, business development, and client relationship management.

• Self-motivated and proactive, demonstrating strong initiative, resilience, tenacity, integrity, and the capacity to work independently in a remote setting.

• Recruitment experience is a plus but not required.

• Previous experience in recruitment, talent acquisition, or agency recruitment is advantageous.

• Experience managing recruitment accounts or overseeing end-to-end recruitment assignments is beneficial.

• Proven success in achieving recruitment sales targets and maintaining strong conversion rates is a plus.

• Familiarity with LinkedIn Recruiter, ATS platforms, recruitment databases, and AI-powered recruitment tools is preferred.

• Knowledge of AI tools such as Claude and other productivity tools used to enhance recruitment workflows is advantageous.

• Must reside in the Philippines and be available to report from 9:00 AM to 6:00 PM AU Time.

🏝️ Benefits

• Excellent opportunities for career advancement.

• Work in an exceptional environment.

• Collaborate closely with an innovative recruitment team and gain insights into AI-driven recruitment processes.

• Enjoy 100% remote work.

• No daily commuting required.

• Work from the comfort of your own home.