ECF Support Coordinator

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Provide support to enhance members’ physical, behavioral, and social health and well-being.

• Assist members in securing and sustaining competitive, integrated employment opportunities.

• Navigate complex relationships to ensure members have access to the essential services they require.

• Conduct intake, enrollment, and continuous assessments of members.

• Create and uphold Person-Centered Plans.

• Oversee and ensure the quality of overall service delivery.

• Collaborate with members and their families to identify necessary supports and services that aid in health, employment, and independent or community living.

• Work alongside clinical and social support teams to address members’ needs in physical and behavioral health, as well as long-term services.

• Execute comprehensive, objective face-to-face assessments to evaluate members’ physical, behavioral, functional, psychosocial, financial, employment, and independent-living needs.

• Utilize established criteria to approve suitable home- and community-based services, ensuring that services are delivered and members’ needs are satisfactorily met.

• Travel throughout Sumner County to visit members at their residences.

⛳️ Requirements

• Registered Nurse (RN); or a Bachelor’s degree in social work, nursing, education, human services, healthcare profession, or a related field; or compliance with federal QDDP/QIDP standards.

• Alternatively, if lacking a degree: a minimum of 5 years experience as an independent Support Coordinator or case manager for service recipients under the 1915(c) HCBS Waiver, along with completion of Personal Outcome Measures Introduction and Assessment Workshop trainings.

• A minimum of 2 years of experience in the healthcare sector or a similar operations environment is required.

• Current CDDN certification is preferred for RNs, or DDC certification for LPNs, as applicable.

• Licensed Master Social Worker or Licensed Clinical Social Worker credentials are preferred.

• Must possess a valid driver's license.

• Various immunizations and/or related medical tests may be necessary.

• A digital literacy assessment is mandatory.

• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint) is required.

• Capability to work both independently and collaboratively within a team setting.

• Strong problem-solving skills and the ability to handle multiple tasks with tight deadlines.

• Demonstrated organizational skills, reliability, strong work ethic, and the ability to manage several responsibilities simultaneously.

• Exceptional oral and written communication abilities.

• Strong interpersonal and organizational competencies.

• Drivers operating vehicles for company-related duties must adhere to the BCBST Driver Safety Program, which includes having a valid license, auto insurance compliance, and an acceptable motor vehicle record.

• Ideal candidates should reside in Sumner County or within a 35-mile radius.

🏝️ Benefits

• Mileage reimbursement for travel to members’ residences.

• A work schedule from 8:00 am to 5:00 pm with no on-call obligations.

• Employment as part of the organization.

• Commitment to equal-opportunity employment practices.