E-commerce & Operations Coordinator – Pharma/Supplements

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Handle customer inquiries through email, live chat, helpdesk, website, and social media platforms.

• Supervise online order processing, including tracking, modifications, cancellations, refunds, returns, and subscription adjustments.

• Collaborate with couriers and third-party logistics services to address delivery challenges and fulfillment inconsistencies.

• Analyze customer feedback, pinpoint recurring issues, and compile monthly customer insights reports.

• Manage communications on Instagram, Facebook, and TikTok in line with brand standards.

• Oversee influencer and User-Generated Content (UGC) creator outreach, applications, product gifting, campaign timelines, and deliveries.

• Maintain databases for creators, track campaigns, manage usage rights, posting schedules, and partnership documentation.

• Assist with public relations activities, brand partnerships, and monthly influencer reporting.

• Manage wholesale account inquiries, onboarding, retailer relationships, orders, confirmations, and invoicing using Unleashed.

• Sustain wholesale pricing, product details, retailer documentation, and promotional materials.

• Coordinate with distributors, retail partners, warehouses, and logistics providers to guarantee timely fulfillment.

• Aid in wholesale reporting, tracking sales performance, and facilitating retailer re-order activities.

• Support production scheduling, purchase orders, supplier follow-ups, and import/export logistics.

• Monitor stock levels, inventory movements, batch tracking, expiration dates, and warehouse accuracy.

• Liaise with manufacturers, suppliers, freight providers, and third-party logistics partners across New Zealand and Australia.

• Track production timelines, warehouse transfers, delivery documentation, and supplier milestones.

• Assist in demand forecasting, inventory reporting, and monthly supply and operations planning.

• Organize new product development documentation, specifications, costing records, and production timelines.

• Support product launches, packaging readiness, operational projects, process enhancements, system integration, and reporting.

• Keep operational trackers, master data, dashboards, Standard Operating Procedures (SOPs), and shared documentation up to date.

• Provide regular updates on progress and administrative support to the Head of Operations.

⛳️ Requirements

• A minimum of 3 years' experience in operations coordination, e-commerce operations, supply chain, or a related field.

• Experience in the supplements, nutraceuticals, health and wellness, food and beverage, or FMCG industry is highly preferred.

• Practical experience with Shopify, covering order management, customer service, subscriptions, and e-commerce reporting.

• Background in wholesale/B2B operations, account management, order processing, invoicing, and retailer coordination.

• Familiarity with inventory management, stock forecasting, purchase orders, supplier coordination, and warehouse fulfillment.

• Knowledge of inventory management or ERP systems, especially Unleashed, is a plus.

• Exceptional organizational, analytical, and communication skills, with the capability to manage multiple priorities and work autonomously.

• Solid understanding of e-commerce and business operations, with the flexibility to support various functions and take ownership of daily responsibilities.

🏝️ Benefits

• Remote / Work From Home

• Operate during New Zealand Business Hours