E-commerce Executive Assistant

This is a fully remote position, open to applicants in Philippines, +3 more states.

📋 Description

• Oversee the health of Amazon listings and identify issues such as Buy Box loss, suppressed listings, content violations, and low inventory warnings.

• Assist in updating Amazon listings, conducting keyword research, managing backend search terms, and refining listing content.

• Address Amazon customer inquiries within a 24-hour timeframe.

• Manage the customer email inbox and respond to Amazon Q&A.

• Escalate intricate customer concerns and monitor recurring issues for upstream resolution.

• Aid in maintaining Shopify product details, images, promotions, and store modifications.

• Oversee the TikTok Shop backend and synchronize updates across various platforms.

• Ensure pricing accuracy and consistency across Amazon US, international marketplaces, Shopify, and TikTok Shop.

• Maintain pricing documentation in Google Sheets and implement coordinated pricing adjustments.

• Conduct basic image editing and prepare listing visuals using Canva or Photoshop.

• Support the creation of A+ content and promotional graphics.

• Research suppliers on platforms like Alibaba and 1688, create vendor comparison spreadsheets, and track samples.

• Input data into internal systems and generate weekly cross-platform reports.

• Provide ad-hoc analysis for department leaders.

• Identify opportunities for process enhancements and assist in refining standard operating procedures.

⛳️ Requirements

• Minimum of 1 year of direct hands-on experience with Amazon Seller Central.

• Experience in monitoring or managing e-commerce listings.

• Previous experience in customer service.

• Comfortable handling tasks from various stakeholders.

• Near-native proficiency in written English, rated 9+/10.

• Proficient in Amazon Seller Central.

• Excellent written communication skills for customer service.

• Proficient in Google Workspace, including Sheets, Docs, and Drive.

• Basic skills in Canva or Photoshop.

• Availability for reliable overlap of at least 3–4 hours per day in the US Eastern time zone.

• Detail-oriented, organized, and adept at multitasking.

• Self-motivated with clear priorities.

• Strong judgment in prioritization.

• Proactive in communication and capable of identifying blockers early.

• Ability to work under pressure.

• Ownership of tasks without waiting for approval.

• Comfortable working as a shared cross-functional resource.

🏝️ Benefits

• Experience working across various functions including Amazon, Shopify, TikTok Shop, customer service, pricing, sourcing, and international collaboration.

• Direct engagement with the founder and multiple department leaders.

• Genuine feedback, transparent answers, and true ownership of work.

• Opportunity to contribute to a well-established brand with thousands of 5-star reviews on Amazon.

• Potential for career advancement into specialist roles, team leadership, or departmental support.

• Fully remote work options.

• Flexible working arrangements to ensure optimal productivity.

• Mission-driven work aimed at assisting families and adventurers in leading a mobile lifestyle.