Dynamics CRM Developer, D365 Customer Insights – Journeys

This is a fully remote position, open to applicants in India.

📋 Description

• Design, develop, and support Microsoft Dynamics 365 solutions with a focus on Customer Insights – Journeys.

• Collect requirements from business stakeholders and convert them into functional and technical specifications.

• Analyze business processes and prioritize standard Dynamics 365 features over custom development.

• Create solution design documents, user stories, and test cases.

• Assist in user acceptance testing and provide user training.

• Act as the primary CRM liaison for marketing, sales, and service teams.

• Configure and customize Dynamics 365 CE entities/tables, forms, views, business rules, security roles, and model-driven apps.

• Develop C#/.NET plugins, custom workflow activities, and JavaScript/TypeScript client-side scripts.

• Create automations using Power Automate and enhance solutions with Power Apps and Dataverse.

• Establish and maintain integrations utilizing the Dataverse Web API, Azure services, and middleware.

• Oversee solutions, environments, and deployments through ALM and CI/CD best practices.

• Design, develop, and optimize real-time customer journeys incorporating triggers, branching, segments, and personalization.

• Create and manage templates for email, SMS, and push notifications, as well as marketing forms, event management, and consent/compliance settings.

• Configure segments and lead scoring while linking Journeys with Customer Insights – Data where appropriate.

• Monitor journey performance and analytics, providing recommendations for campaign enhancements.

• Facilitate the transition from outbound marketing to real-time journeys.

⛳️ Requirements

• A minimum of 3 years of practical experience with Microsoft Dynamics 365 CE / CRM in a techno-functional capacity.

• Experience working on projects involving Dynamics 365 Customer Insights – Journeys (real-time journeys).

• Proficient in C#/.NET plugin development, JavaScript, and the Dataverse Web API.

• Strong understanding of the Power Platform: Power Automate, Power Apps, and Dataverse.

• Familiarity with solution management, environment strategy, and deployment methodologies.

• Demonstrated ability to gather requirements, produce clear documentation, and present solutions to non-technical audiences.

• Solid grasp of marketing processes, including lead management, segmentation, consent, and email deliverability.

• Excellent written and verbal communication skills in English.

• Capability to work autonomously in a remote environment.

• Availability to start within 30 days.

• Maximum notice period of 30 days.

• Microsoft certifications such as PL-200, PL-400, or MB-220 are a plus.

• Experience with Customer Insights – Data and unified customer profiles is advantageous.

• Familiarity with Azure Functions, Logic Apps, Service Bus, or Azure DevOps pipelines is beneficial.

• Knowledge of PCF controls and Power Pages is a plus.

• Background in Dynamics 365 Sales or Customer Service modules is desirable.

• Understanding of Agile/Scrum methodologies and tools such as Azure DevOps or Jira is a plus.

🏝️ Benefits

• Government-mandated benefits in addition to supplemental HMO coverage.

• A collaborative and professional work environment.

• Opportunities for career advancement within a growing organization.

• Fully remote work arrangement.

• Training and support for career development.

• Competitive compensation package based on experience.