This is a fully remote position, open to applicants in Croatia.

📋 Description

• Create, develop, and maintain integrations between Dynamics 365 and email marketing platforms such as ClickDimensions.

• Diagnose and resolve data synchronization problems between CRM records, subscriber lists, and campaigns.

• Assist the marketing team with campaign setup, segmentation, and ensuring email deliverability.

• Build customizations for Dynamics 365, including plugins, workflows, Power Automate flows, as well as custom tables and fields.

• Document technical designs, data flows, and operational procedures comprehensively.

• Provide guidance on best practices for CRM and marketing automation architecture.

• Collaborate closely with the Communications & Marketing and Corporate IT teams to stabilize, enhance, and expand integrations.

• Support daily operations and upcoming enhancement projects.

⛳️ Requirements

• Over 5 years of practical experience in Dynamics 365 CE / CRM / Dataverse customization.

• Experience in plugin development using C#/.NET and/or Power Automate.

• Proven experience integrating Dynamics 365 with email marketing platforms like ClickDimensions, Customer Insights – Journeys, dotdigital, Mailchimp, or similar.

• Demonstrated ability to troubleshoot data synchronization issues between CRM and mailing lists, including contacts, subscriptions, unsubscribes, and duplicates.

• Strong communication skills with non-technical stakeholders.

• Capability to work both independently and collaboratively within a small, cross-functional IT team.

• Proficient in English.

• Must possess the right to work in Croatia; visa sponsorship is not available.

• Knowledge of email deliverability (SPF, DKIM, DMARC, bounce and complaint handling) or experience in setting up a marketing tool with domain authentication.

• Direct experience with ClickDimensions.

• Skills in campaign segmentation and contact/lead management.

• French fluency is a plus.