Duty Manager

This is a fully remote position, open to applicants in Australia.

📋 Description

• Support and manage the daily activities of the Front Office team.

• Guide and develop team members through supervision and mentorship.

• Ensure seamless and effective hotel operations during the absence of senior management.

• Uphold a high standard of customer service at all times.

• Address and resolve guest complaints and challenges to achieve mutually beneficial outcomes.

• Handle and assist with guest check-in and check-out processes.

• Respond to and manage emergency situations as they arise.

⛳️ Requirements

• Relevant experience within the hotel industry is essential.

• Proficient knowledge of Opera/Opera Cloud, Microsoft Outlook, and Microsoft Office is required.

• A guest-centric approach with the capability to adapt in a dynamic and fast-paced environment.

• Ability to manage change effectively and provide quick, effective solutions when challenges occur.

• Demonstrated leadership skills and a willingness to assist colleagues as necessary.

• High level of communication with other departments is crucial.

• Excellent written and verbal communication skills are required.

• Flexibility to work on a rotating roster that includes morning, evening, and overnight shifts.

• A valid Responsible Service of Alcohol certificate is necessary.

• A valid CPR and First Aid certificate is required.

🏝️ Benefits

• Access to discounted Heartist® rates across Accor’s extensive global network of 5,600 properties, 10,000 food and beverage venues, and wellness centers.

• Opportunities for career growth and international travel across more than 110 countries and 45 hotel brands.

• Commitment to continuous learning and investment in your professional development.

• Collaborate with passionate professionals in the hospitality industry.

• Benefit from mentorship by experienced Accor Hospitality experts.