Dutch Customer Specialist – Fixed Shifts, Fully Remote

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Support customers with their digital wallet accounts, including payments, transactions, and account access.

• Deliver professional assistance through various communication methods such as phone, email, and live chat.

• Diagnose payment-related issues and effectively resolve customer inquiries.

• Assist customers in navigating digital wallet features, processes, and security protocols.

• Address complaints and escalate complex situations as needed.

• Keep precise customer records while adhering to company policies and data protection regulations.

• Work in collaboration with internal teams to ensure swift resolution of customer concerns.

• Achieve performance targets related to customer satisfaction, service quality, productivity, and response times.

⛳️ Requirements

• Proficient in Dutch (C1/C2 level) and English (B2 level).

• Must possess EU citizenship or a valid Portuguese residency card.

• Excellent analytical, creative, and communication skills.

• Professional demeanor, detail-oriented, proactive, and enthusiastic about learning and advancing in the customer service domain.

🏝️ Benefits

• Performance Bonus: Acknowledging your accomplishments.

• Meal Allowance: Supporting your daily meal expenses.

• Transportation Support: Helping with commuting costs.

• Health & Life Insurance: Comprehensive coverage for your well-being.

• Relocation Package: Assistance to ensure a smooth and stress-free transition.

• Remote Work: Enjoy the flexibility of working from home.