Dutch Customer Specialist

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Support customers with their digital wallet accounts, including payments, transactions, and account access.

• Deliver professional assistance through various channels such as phone, email, live chat, and more.

• Resolve payment-related issues and address customer inquiries effectively.

• Assist customers in navigating digital wallet features, processes, and security protocols.

• Manage complaints and escalate more complex issues as required.

• Ensure accurate record-keeping of customer information while adhering to company guidelines and data protection regulations.

• Work collaboratively with internal teams to achieve timely resolutions for customer challenges.

• Achieve performance goals pertaining to customer satisfaction, service quality, productivity, and response times.

⛳️ Requirements

• Proficiency in Dutch at C1/C2 level and English at B2 level.

• Possession of EU citizenship or a valid Portuguese residency card.

• Strong analytical, creative, and communication skills.

• Professional demeanor, attention to detail, proactive approach, and a desire to learn and advance in the customer service field.

🏝️ Benefits

• Performance Bonus: Acknowledging your accomplishments.

• Meal Allowance: Supporting your daily meal expenses.

• Transportation Support: Assisting with commuting costs.

• Health & Life Insurance: Comprehensive coverage for your well-being.

• Relocation Package: Help to ensure a smooth and stress-free move.

• Remote Work: Enjoy the flexibility of working from home.