Dutch Customer Specialist

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Assist customers with their digital wallet accounts, including payments, transactions, and account access.

• Deliver professional assistance through phone, email, live chat, and various other communication platforms.

• Diagnose payment issues and efficiently resolve customer inquiries.

• Guide clients through the functionalities, processes, and security measures of digital wallets.

• Address complaints and escalate more complex issues when necessary.

• Keep precise customer records while adhering to company policies and data protection regulations.

• Collaborate with internal teams to ensure prompt resolution of customer issues.

• Achieve performance targets related to customer satisfaction, service quality, productivity, and response times.

⛳️ Requirements

• Proficient in Dutch (C1/C2 level).

• Competent in English (B2 level).

• EU citizenship or a valid Portuguese residency card.

• Strong analytical, creative, and communication skills.

• Professional, detail-oriented, proactive, and motivated to learn and advance in the customer service sector.

🏝️ Benefits

• Performance Bonus: Acknowledging your accomplishments.

• Meal Allowance: Supporting your daily meal expenses.

• Transportation Support: Helping with commuting costs.

• Health & Life Insurance: Comprehensive coverage for your well-being.

• Relocation Package: Assistance to ensure a smooth and stress-free move.

• Remote Work: Enjoy the flexibility of working from home.