Dutch Customer Specialist

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Aid customers with their digital wallet accounts, including payments, transactions, and account accessibility

• Deliver professional assistance through phone, email, live chat, and various other communication methods

• Diagnose payment-related issues and efficiently address customer inquiries

• Instruct customers on the features, processes, and security measures of digital wallet services

• Manage complaints and escalate more complex issues when necessary

• Keep precise customer records while adhering to company policies and data protection regulations

• Work collaboratively with internal teams to guarantee prompt resolution of customer concerns

• Achieve performance objectives concerning customer satisfaction, service quality, productivity, and response times

⛳️ Requirements

• Proficient in Dutch (C1/C2 level) and English (B2 level)

• EU citizenship or a valid Portuguese residency card

• Excellent analytical, creative, and communication skills

• Professional, detail-oriented, proactive, and motivated to learn and develop within the customer service sector

🏝️ Benefits

• Performance Bonus: Recognizing your achievements

• Meal Allowance: Covering your daily meals

• Transportation Support: Assisting with commuting costs

• Health & Life Insurance: Comprehensive protection for your well-being

• Relocation Package: Assistance to make your move smooth and stress-free

• Remote Work: Enjoy the flexibility of working from home