Duck Creek Configurator II, III

This is a fully remote position, open to applicants in Alabama, +13 more states.

📋 Description

• Support the monitoring of the Operations helpdesk, triage incoming requests, escalate as necessary, and provide level-one helpdesk assistance.

• Address technical support inquiries in-person, via phone, or through electronic communication.

• Comprehend business and regulatory requirements prior to implementing configuration modifications in the policy administration system.

• Assess, analyze, and evaluate business systems along with user requirements.

• Utilize policy administration system configuration tools to implement authorized changes and verify functionality.

• Resolve defects identified during product configuration testing.

• Conduct peer reviews and quality assurance testing on configuration adjustments.

• Record requirements, including use cases and user stories.

• Keep current knowledge-base documentation up to date.

• Develop and execute test plans and test scripts.

• Adhere to code deployment best practices, including local repository management and pull/push/merge operations.

• Maintain precise records in JIRA, service desk, and Confluence.

• Produce regular project status reports for management.

⛳️ Requirements

• Bachelor of Science in a field with an analytical focus (commonly math, computer science, or accounting).

• Skilled in the use of MS Office applications.

• Experience with Microsoft Office software.

• Previous experience in conducting analytical or quantitative tasks using spreadsheet/database software applications.

• Exceptional organizational abilities with the capacity to prioritize and manage several projects and assignments simultaneously.

• Strong verbal and written communication skills.

• Proficient presentation capabilities.

• Familiarity with insurance, insurance products, rules, and methodologies is preferred.

• Understanding of the software development lifecycle.

• Solid knowledge of the Duck Creek Author tool.

• Must reside in one of the following states: Alabama, Arkansas, California, Connecticut, Florida, Georgia, Kentucky, Missouri, North Carolina, Nevada, Ohio, South Carolina, Tennessee, Texas, Virginia, or Wisconsin.

• Must be authorized to work for any employer in the U.S. without the need for visa sponsorship now or in the future.

🏝️ Benefits

• 100% employer-paid health insurance for employees.

• Up to 6% 401(k) match with immediate vesting.

• Long-term and short-term disability insurance.

• 3 weeks of PTO to start.

• Generous paid holidays.

• Tuition reimbursement and support for continuing education.

• A collaborative and growth-oriented culture.