Duck Creek Configurator II, III

This is a fully remote position, open to applicants in Alabama, +13 more states.

📋 Description

• Set up rates, guidelines, and documentation within the policy administration system (PAS) under guidance.

• Oversee the Operations helpdesk, prioritize and escalate requests, and deliver level-one helpdesk support.

• Address technical assistance inquiries in person, via phone, or through electronic means.

• Evaluate business and regulatory requirements prior to implementing changes in the PAS configuration.

• Assess business systems and user needs.

• Implement approved PAS configuration changes and verify functionality.

• Resolve product-configuration issues identified during testing.

• Conduct peer reviews and quality assessments on configuration modifications.

• Document requirements, use cases, and user narratives.

• Maintain knowledge base documentation.

• Develop and execute test plans and scripts.

• Adhere to code-deployment best practices utilizing local repositories and pull/push/merge workflows.

• Keep records in JIRA, service desk, and Confluence.

• Create regular project status reports for management.

⛳️ Requirements

• Bachelor of Science in a field with an analytical focus, typically in mathematics, computer sciences, or accounting.

• Proficient in Microsoft Office applications.

• Experience with Microsoft Office products is necessary.

• Previous experience conducting analytical or quantitative tasks in spreadsheet/database software applications.

• Strong organizational abilities and the capacity to prioritize and manage various projects and assignments.

• Exceptional verbal and written communication skills.

• Outstanding presentation capabilities.

• Familiarity with insurance, insurance products, regulations, and methodologies is preferred.

• Understanding of the software development lifecycle is preferred.

• Solid knowledge of the Duck Creek Author tool is preferred.

• Permanent U.S. work authorization is required.

• Employer sponsorship is not available at present or in the future.

🏝️ Benefits

• Optional work-from-home arrangements.

• Day shift schedule.