DSP Account Manager

This is a fully remote position, open to applicants in Serbia, +5 more countries.

📋 Description

• Oversee the onboarding process for new clients, which includes specific DSP setup, aligning strategies, and managing expectations.

• Establish and nurture long-term relationships with clients that encourage trust, retention, and growth.

• Act as the main point of contact for client inquiries, escalations, and strategic conversations.

• Create customized client success strategies based on their business objectives and data analysis.

• Examine customer data to optimize value, reduce churn, and identify potential opportunities.

• Represent client interests in internal discussions regarding product and service development.

• Provide clear and strategic performance reports that emphasize achievements, insights, and actionable recommendations.

• Convert complex DSP data into narratives that are accessible to clients, aiding in their decision-making process.

• Spot cross-sell and upsell opportunities within Trivium’s range of services.

• Ensure that DSP requirements (including creatives, ASIN lists, audiences, and budgets) are effectively communicated across internal teams.

• Collaborate closely with PPC, Creative, Operations, and Data teams to ensure a unified execution of strategies.

• Consistently enhance internal processes to elevate client experiences, reporting intervals, and campaign workflows.

• Shape advertising strategies, influence client decisions, and aid in scaling brands on Amazon.

⛳️ Requirements

• A minimum of 3 years in client success, account management, or digital advertising, with agency experience being highly desirable.

• Direct, hands-on experience in managing Amazon DSP campaigns for multiple brands, particularly at high monthly expenditure levels.

• Strong comprehension of Amazon’s advertising ecosystem, including DSP, Sponsored Ads, AMC, audiences, and upper-funnel measurement.

• Bachelor's degree in Business, Marketing, Advertising, or a related discipline.

• In-depth knowledge of Amazon DSP best practices, targeting tactics, and optimization strategies.

• Robust analytical skills with the ability to interpret DSP performance metrics and provide actionable insights.

• Exceptional communication and presentation skills for client-facing situations.

• Capability to manage multiple high-value accounts with accuracy and strategic foresight.

• High emotional intelligence, strong leadership presence, and a passion for problem-solving.

• Proficient in English, both written and spoken, with an advanced level required.

🏝️ Benefits

• Fully remote work all year round.

• 34 vacation days annually.

• Opportunities for professional development.

• An opportunity to grow within an award-winning, rapidly expanding company.