Drug Screen Operations Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Monitor the designated Drug Screen inbox and address or direct inquiries from clients, clinics, laboratories, donors, and internal teams.

• Request and follow up on pending collection forms, results, and other testing documentation.

• Record each interaction and subsequent steps in the relevant system.

• Receive, organize, and input testing documentation.

• Verify documentation for completeness and highlight discrepancies or potential errors in collection forms for trained review.

• Maintain precise encounter statuses and records.

• Route documents for verification or MRO assessment.

• Follow up on assigned work queues.

• Assist in routine scheduling and coordination activities when required.

• Immediately escalate urgent post-accident or reasonable suspicion requests to the designated owner.

• Safeguard medical and personal information while adhering to confidentiality and disclosure protocols.

• Participate in assigned after-hours on-call coverage as necessary.

• Provide assistance with cross-coverage and additional responsibilities as directed by the supervisor.

• Carry out extra duties and take on additional responsibilities as identified by the supervisor for the efficient operation of WorkCare.

⛳️ Requirements

• A High School Diploma or GED equivalent is required.

• Post-secondary education in business, healthcare, or a related field is preferred.

• Familiarity or experience with drug and alcohol testing protocols is preferred.

• Capacity to learn documentation, encounter, and escalation procedures.

• Strong interpersonal abilities.

• Keen attention to detail.

• Capability to communicate effectively with clients at all levels.

• Ability to maintain privacy and confidentiality.

• Proficiency in examining documents for accuracy and completeness.

• Ability to make decisions within company policy and escalate issues beyond assigned authority.

• Skill in organizing competing priorities.

• Clear written and verbal communication.

• Accurate documentation and the ability to meet designated performance objectives.

• Ability to collaborate effectively with colleagues, supervisors, clients, and vendors under time-sensitive conditions.

• Proficiency with Windows, Adobe Professional, and the Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint).

• Ability to learn additional software as necessary.

• Capability to sit for extended periods at a desk and utilize a telephone and computer keyboard.

• Ability to occasionally lift and/or move up to 25 pounds.

• At-home workspace must be free from distracting background noise and comply with Company IT, privacy, and safety requirements.

• Must be available to respond to work-related requests within 30 minutes while on call.

🏝️ Benefits

• Paid time off.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Critical illness insurance.

• HSA.

• HRA.

• FSA.

• Life insurance.

• Disability insurance.

• Employee Assistance Program (EAP).

• 401K.

• Legal coverage.

• Identity theft coverage.

• Pet insurance.

• After-hours on-call coverage as needed, including mandatory shifts when volunteer coverage is unavailable.