Donor Recruitment Process Manager

This is a fully remote position, open to applicants in Arizona, +34 more states.

📋 Description

• Act as a reliable partner to the leadership of donor recruitment.

• Enhance processes, systems, and tools that facilitate recruitment operations throughout the organization.

• Analyze data, oversee projects, assess new strategies, and collaborate with cross-functional teams.

• Propel process enhancements that boost efficiency, improve sales execution, support standardization, and enhance operational performance.

• Create procedures, processes, job aids, and policies for the Donor Recruitment Manual.

• Assist with blood drive account management, monitor and manage sales processes, collect data, and provide training.

• Establish process objectives and anticipated outcomes while tracking progress.

• Identify and guide process resets and adjustments to rectify shortcomings.

• Conduct pre- and post-process change evaluations through data analysis.

• Monitor and report on internal sales processes and procedures.

• Research, assess, and suggest new products and methodologies.

• Aid in budget development and return-on-investment assessments.

• Formulate operational requirements and enhancements for software applications in collaboration with IT Systems and Marketing Operations.

• Act as a subject matter expert for relevant business and production software and their associated processes.

• Track software enhancements and change checkouts, identify affected business processes, and implement necessary updates.

• Ensure compliance with internal standard operating procedures and external regulations.

• Report compliance issues to management.

• Deliver exceptional customer service.

• Undertake additional responsibilities as assigned.

⛳️ Requirements

• A bachelor's degree or an equivalent combination of education and experience is required.

• A minimum of five years of relevant experience is necessary.

• At least two years of leadership experience.

• Three years of experience with business software applications and blood bank manufacturing software.

• Outstanding verbal and written communication skills.

• Strong planning, organizational, and problem-solving abilities.

• Effective consulting skills.

• Capability to lead and support change management initiatives.

• High accuracy and keen attention to detail.

• Proficient in data analysis and sound decision-making.

• Ability to work independently as well as part of a team.

• Capacity to interact with personnel at all organizational levels.

• Proficient computer skills, including Excel, word processing, and spreadsheet applications.

• Availability for a Monday-Friday schedule from 8:00 a.m. to 5:00 p.m.

• Willingness to travel up to 10% to support enterprise initiatives, training, and departmental meetings.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance coverage.

• 401(k) retirement savings plan with a 5% company match.

• Tuition assistance and opportunities for professional development.

• Employee assistance and wellness resources.

• Generous paid time off policy.

• Paid holidays.

• Wellness-oriented benefits.

• Health savings and flexible spending accounts.

• Employee recognition and service award programs.

• Discounts on event tickets.

• Gym membership options.

• Support from Hinge Health.

• Exclusive offers for employees.