Donor Engagement Specialist – Vietnamese

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Identify potential donors by utilizing recruitment data, alternative contacts, online search tools, paid search engines, and social media platforms.

• Inform donors, reinforce commitment and retention messages, and address any barriers to donation.

• Utilize behavioral coaching techniques, open-ended questions, reflective listening, conversation summaries, and next-step assessments.

• Perform health screenings for donors and evaluate both medical and non-medical factors to ensure ongoing participation.

• Collaborate with Medical Services, Provider Services, and Donor Advocacy regarding any unique donor situations.

• Organize blood draws, schedule appointments, manage locations, order kits, track donors and kits, and handle follow-up documentation.

• Execute operational tasks, initial contact activities, donor updates, and documentation in accordance with required timelines and standards.

• Safeguard member confidentiality and protect identities.

• Record donor activities in STAR Link/Salesforce and complete necessary NMDP documentation.

• Foster relationships with Donor Operations, donor center personnel, collaborating departments, external vendors, laboratory partners, and draw locations.

• Work in conjunction with Workup teams to guarantee seamless and timely transitions of donor cases.

• Stay informed on HLA and blood stem cell transplantation principles.

• Assist with the STAR Link donor database management.

• Provide support for the team and manage general team call queues.

• Carry out responsibilities in accordance with NMDP standards, CFR, FDA regulations, OSHA guidelines, and relevant laws.

⛳️ Requirements

• A Bachelor’s degree in human services or a health care-related field is mandatory; equivalent relevant health care experience and/or education may be accepted upon evaluation.

• A minimum of three years of professional experience in effectively communicating with individuals or coaching individuals on behavioral changes.

• Three years of customer service experience, direct patient interaction, or care in a clinical/healthcare environment may be considered in lieu of behavioral coaching experience.

• Proficiency in basic word processing and data entry is required.

• Familiarity with MS Office, including basic word processing, spreadsheet, and database software applications.

• Strong computer skills while simultaneously engaging with customers.

• Advanced internet research abilities, including experience with social media.

• Excellent communication skills with the capability to ask probing questions in a mission-driven call center setting.

• Ability to manage a high volume of diverse file types.

• Competence in utilizing people finder tools effectively.

• Demonstrated critical thinking, problem-solving, and emotional intelligence skills.

• Capacity to multitask in a dynamic, multimedia environment using phone, email, text, and mail.

• Ability to convey medical information, manage confidential data, and maintain thorough documentation.

• Capability to produce accurate work with attention to detail and follow-through.

• Flexibility in work hours; evening and weekend availability may be necessary.

• Knowledge of medical terminology and advanced health screening is preferred.

• Familiarity with obtaining informed consent is preferred.

• Experience in a target-driven sales environment is preferred.

• Acquaintance with digital social platforms and social media applications is preferred.

🏝️ Benefits

• Comprehensive medical, dental, vision, life, and disability benefits.

• Accident, critical illness, and hospital benefits.

• Well-being benefits.

• Legal, identity theft, and pet benefits.

• Retirement plan options.

• Paid time off and holiday leave.

• Leave benefits.

• Incentive programs for eligible employees.

• Remote work arrangements available.