Donor Engagement Specialist – Spanish

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Identify potential donors through recruitment data, alternate contacts, online search tools, paid search engines, and social media platforms.

• Reach out to and inform donors regarding the donation process, commitment, and retention strategies.

• Employ behavioral coaching techniques, utilize open-ended inquiries, practice reflective listening, and summarize conversations to overcome donation obstacles.

• Perform health screenings for donors and evaluate both medical and non-medical factors.

• Collaborate with Medical Services, Provider Services, and Donor Advocacy concerning unique donor situations.

• Organize blood draws, schedule appointments, manage locations, order kits, track donors and kits, and handle follow-up documentation.

• Execute operational tasks, initial contact activities, documentation, and updates to donor files within set deadlines.

• Uphold confidentiality and serve as an identity guardian.

• Provide updates to Provider Services and record donor activities in STAR Link/Salesforce.

• Foster relationships with Donor Operations, donor center personnel, collaborating departments, and external vendors.

• Coordinate efforts with Provider Services, NMDP KitMaker, laboratories, draw sites, and Workup teams.

• Maintain awareness of HLA and blood stem cell transplantation.

• Assist with managing the STAR Link donor database.

• Offer call-queue coverage and support the shared team environment.

• Carry out responsibilities in compliance with NMDP standards, CFR, FDA guidance, OSHA regulations, and relevant laws.

⛳️ Requirements

• A Bachelor’s degree in human services or a healthcare-related field is necessary; equivalent relevant healthcare experience and/or educational background may be considered upon assessment.

• A minimum of three years of professional experience effectively communicating with individuals or providing coaching on behavior change is required.

• Three years of experience in customer relations, direct patient interaction, or care within a clinical/healthcare setting can substitute for behavioral coaching experience.

• Proficient in basic word processing and data entry is essential.

• Familiarity with MS Office, including basic word processing, spreadsheet, and database software applications is required.

• Strong computer skills while simultaneously engaging with customers are necessary.

• Advanced skills in internet research, particularly with social media platforms.

• Excellent communication skills with the ability to ask probing questions in a mission-driven call center environment.

• Capability to manage a large volume of diverse file types.

• Proficiency in utilizing available people finder tools effectively.

• Strong customer service, critical thinking, problem-solving, and emotional intelligence skills.

• Ability to multitask in a fast-paced multimedia environment using phone, email, text, and mail.

• Competence in conveying medical information, handling confidential data, and maintaining thorough documentation.

• Ability to work autonomously while also contributing to team efforts.

• High degree of accuracy, attention to detail, and commitment to follow-through.

• Flexibility in working hours; evening and weekend shifts may be necessary.

🏝️ Benefits

• Medical, dental, vision, life, and disability insurance options.

• Coverage for accident, critical illness, and hospital benefits.

• Well-being benefits to support overall health.

• Legal, identity theft protection, and pet-related benefits.

• Retirement savings plan.

• Paid time off and holiday leave.

• Leave benefits for various circumstances.

• Incentive plans available for qualified employees.

• Opportunity for remote work arrangements.