Domestic Violence Housing Coordinator, Homeless Services

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee the Coordinated Entry System processes concerning housing identification, matching, referral, application, and placement for individuals affected by domestic violence and related issues.

• Stay informed about emergency, transitional, rapid rehousing, permanent supportive housing, affordable housing, rental assistance, and mainstream resources.

• Connect qualified households to housing opportunities by considering program requirements, survivor preferences, safety needs, household composition, accessibility requirements, geographic factors, and available resources.

• Offer housing navigation and application assistance, which includes documentation support, landlord communications, eligibility verification, and move-in processes.

• Track referrals and housing applications throughout the placement process, addressing any delays, obstacles, and coordination issues.

• Facilitate smooth transitions to victim services, legal aid, benefits, behavioral health support, childcare, transportation, and other community resources.

• Collaborate with housing providers to address concerns related to eligibility, documentation, referral acceptance, reasonable accommodations, and placement timelines.

• Identify and tackle systemic and programmatic barriers to accessing and maintaining housing stability.

• Incorporate survivor-defined safety considerations into housing searches, referrals, communications, case discussions, and placement processes.

• Safeguard personally identifiable information and adhere to secure communication protocols.

• Keep precise and confidential records of referrals, housing searches, openings, placement progress, and service connections.

• Utilize approved databases to monitor referral timelines, acceptance rates, housing search durations, move-in progress, reasons for unsuccessful referrals, and resource utilization.

• Raise safety or confidentiality issues through supervisory and organizational channels.

• Ensure that participation in Coordinated Entry does not impede access to emergency shelter, crisis intervention, hotline support, or immediate safety services.

• Contribute to quality assurance evaluations while safeguarding survivor identities and confidential locations.

• Suggest operational improvements to enhance safety, equitable access, referral efficiency, housing choice, and placement results.

• Analyze de-identified or aggregate data to uncover disparities, barriers, service gaps, and opportunities for improvement.

• Create operational manuals, referral tools, training resources, FAQs, and other related materials.

• Translate housing, Coordinated Entry, confidentiality, and program guidelines into accessible procedures.

• Provide coaching and technical support on safe referrals, information sharing, housing matching, and survivor-centered engagement.

⛳️ Requirements

• Bachelor’s degree in Human Services, Public Policy and Administration, Social Work or Welfare, or another clinical or health-related discipline; equivalent experience may be accepted.

• Master’s degree is preferred.

• At least two years of directly relevant experience with Continuum of Care and HUD Coordinated Entry programs.

• Knowledge of Continuum of Care and HUD Coordinated Entry regulations, including the CoC Program interim rule and HUD Notice CPD-17-01.

• Awareness of housing protections and confidentiality standards under the Violence Against Women Act and other relevant federal regulations.

• Experience in facilitating survivor-centered case conferences or multidisciplinary housing coordination, utilizing trauma-informed practices.

• Background in managing multi-agency initiatives and stakeholder collaborations.

• Familiarity with data management systems, victim service provider databases, and IT privacy and security protocols.

• Strong skills in project management, facilitation, problem-solving, and organization.

• Capability to prioritize and juggle multiple tasks in a dynamic, fast-paced environment while adhering to strict deadlines.

• Experience with landlord engagement, housing searches, rental assistance, lease-up processes, or move-in coordination.

• Understanding of fair housing, reasonable accommodations, language access, and housing protections available to survivors.

• Experience in supporting individuals from diverse racial, cultural, linguistic, disability, gender-identity, and socioeconomic backgrounds.

• Proven experience in developing Coordinated Entry policies, procedures, and quality assurance frameworks.

🏝️ Benefits

• Equal opportunity employer.

• Reasonable accommodations for disabled veterans, individuals with disabilities, and those with sincerely held religious beliefs.

• Confidential accommodation support during the application and employment phases.