Domestic Scheduling Case Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Schedule depositions and various legal proceedings in intricate, confidential U.S. cases, including remote sessions.

• Build and sustain client relationships by addressing inquiries through phone and email.

• Organize logistical services and cater to urgent client requirements.

• Oversee the Scheduling email inbox and prioritize complex and case-managed requests.

• Support the swift resolution of same-day job challenges.

• Input comprehensive job, firm, contact, and case information into Reporter Base.

• Reserve conference rooms and meeting venues.

• Collaborate with the Calendar department to assign and adjust resources as needed.

• Dispatch confirmations and job updates to clients and resources.

• Conduct quality-control assessments on the work of team members.

• Relay case and job information to other departments and within the Scheduling team.

• Aid in training colleagues and act as a resource for team members.

• Document standing orders and store order forms in case files.

• Enable electronic exhibit sharing for remote or virtual depositions.

⛳️ Requirements

• Bachelor's degree (4-year).

• At least 4 years of experience in a customer service or legal setting.

• Exceptional written and verbal communication abilities.

• Proficient with computers and at ease using various software applications.

• Skilled in Microsoft Office and Adobe products.

• Previous experience working remotely.

• Strong attention to detail.

• Positive, team-oriented personality.

• Capability to operate in a professional and confidential setting.

• Availability for the mandatory Monday–Friday schedule from 3pm to 11pm ET after 2–3 months of training.

• Training hours: Monday–Friday, 9am to 5pm ET for approximately 2–3 months.

🏝️ Benefits

• Medical.

• Dental.

• Vision.

• Voluntary Term Life Insurance.

• Voluntary Whole Life Insurance.

• Voluntary Long Term Disability.

• Paid Time Off (PTO).

• Paid Holidays.

• 401(k).

• Employee Assistance Program (EAP).