Docusign Administrator

This is a fully remote position, open to applicants in Florida.

📋 Description

• Create, modify, and manage DocuSign user accounts, encompassing Sender, Admin, and Help Desk roles.

• Process updates for permissions, names, email addresses, and Federated ID resets.

• Oversee membership in signing groups, shared account access, and template sharing.

• Utilize DocuSign tools and reports to locate envelopes by sender or recipient name.

• Access and review envelopes generated from Salesforce and DocuSign, including a complete audit trail and history examination.

• Address signing group errors resulting from inactive members and reissue any affected envelopes.

• Handle transfers of envelope ownership between users.

• Collaborate with the DocuSign Development team to escalate and resolve account and envelope issues that necessitate configuration modifications.

• Coordinate with the Business Helpdesk regarding login issues and account lockouts that are beyond DocuSign's direct control.

⛳️ Requirements

• 1–3 years of experience in systems administration, IT support, or business application/help desk support.

• Proficient understanding of DocuSign or a similar e-signature platform.

• Exceptional attention to detail and ability to manage a high volume of ticket-based requests comfortably.

• Clear and professional written communication skills for user-facing support.

• Capability to adhere to documented procedures accurately while identifying edge cases effectively.

• Experience with supporting DocuSign in a Salesforce-integrated environment is preferred.

• Familiarity with ServiceNow or a comparable ITSM ticketing platform is preferred.

• Background in real estate, legal operations, procurement, or another regulated industry is preferred.

• Ability to operate computer equipment, and perform physical tasks such as speaking, hearing, bending, stooping, reaching, lifting, and carrying up to 25 lbs.

• Finger dexterity is a requirement.

🏝️ Benefits

• Medical, Dental, and Vision coverage.

• 401(k) Retirement Plan with a $1 for $1 Company Match up to 5%.

• Paid Parental Leave.

• Associate Assistance Plan.

• Education Assistance Program.

• Up to $30,000 in Adoption Assistance.

• Up to three weeks of vacation annually from the date of hire.

• Policies for Holiday, Sick Leave, and Personal Days.

• New Hire Referral Bonus Program.

• Home Purchase Discounts.

• Everyone’s Included Day.