Documentation Specialist

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take ownership of the entire documentation lifecycle for designated products, including new product developments and enhancements.

• Identify upcoming tasks in DevOps and schedule documentation in accordance with sprint and release priorities.

• Collect and clarify product information while anticipating documentation requirements.

• Compose sprint release notes, product communications, user guides, and Help Centre content.

• Develop, publish, and manage customer-facing guidance, complete with screenshots and supplementary materials.

• Collaborate with Product Owners, Product teams, Documentation, and Training teams to ensure content accuracy and obtain necessary approvals.

• Oversee documentation management through DevOps, Beamer, WordPress, and Dynamics 365.

• Evaluate and enhance content for quality, consistency, usability, branding, and compliance.

• Leverage Help Desk feedback, recurring customer inquiries, and periodic reviews to identify and prioritize improvements in guidance.

• Assist with training documentation and create takeaway materials such as post-training handouts and session manuals.

• Utilize AI tools for research, drafting, editing, summarization, and quality assurance, ensuring human review for accuracy, tone, security, and compliance.

• Report on progress, risks, dependencies, and potential delays.

• Proactively manage assigned products throughout their lifecycle, balancing planned work with urgent changes, ad hoc requests, and peak workloads.

⛳️ Requirements

• Exceptional written English, with strong proofreading and editing capabilities, paying close attention to accuracy, detail, and consistency.

• Ability to transform technical or complex product information into clear, concise, and customer-friendly guidance.

• Solid understanding of Bromcom products and workflows, or the capability to quickly acquire detailed product knowledge.

• Proven experience in producing technical documentation, release notes, user guides, Help Centre content, or training materials.

• Strong communication, collaboration, and relationship-building abilities, with the confidence to clarify requirements, challenge ambiguity, and obtain sign-off from subject matter experts and Product Owners.

• Excellent organizational, prioritization, and judgment skills, with the initiative to work independently across sprint deadlines, planned reviews, and ad hoc requests.

• A user-focused mindset with an understanding of how structure, language, and visuals affect usability.

• Proficient in using Microsoft Word and Excel.

• Willingness and ability to learn DevOps, Beamer, WordPress, and Dynamics 365.

• Practical experience or a strong eagerness to utilize AI tools for prompting, drafting, analysis, and quality checks.

• A curious nature, critical judgment, and responsible handling of information as products, tools, and standards evolve.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and career advancement.

• Flexible working arrangements to promote work-life balance.

• Supportive and collaborative work environment.