Document Coordinator

This is a fully remote position, open to applicants in Florida.

📋 Description

• Reach out to physician office personnel through phone, fax, and/or email to gather medical documentation.

• Build and sustain knowledge of medical supplies and/or insurance regulations.

• Identify and effectively resolve customer service-related issues in a professional manner.

• Collaborate with Sales Operations to pinpoint and support customer service initiatives that align with company goals and objectives.

• Achieve or surpass daily, weekly, and monthly inbound or outbound call targets and productivity metrics.

• Comply with phone activity and adherence standards, including Medicare regulations, HIPAA, ACW, and minimum call volumes.

• Monitor daily output and provide daily sales logs to the immediate supervisor.

• Participate in Special Projects, Progress Notes, and/or Service Ticket Team as business needs dictate.

⛳️ Requirements

• High School Diploma or general education degree (GED) is required.

• At least 1 year of experience in a call center or customer service role; experience in the medical field is preferred.

• Capability to read, analyze, and interpret medical supply publications, technical procedures, and/or training materials.

• Proficiency in writing internal and external business correspondence and effectively presenting information while addressing inquiries.

• Competence in applying intermediate math skills to calculate discounts, interest, commissions, proportions, and percentages.

• Ability to resolve practical problems and interpret written, oral, diagram, or schedule instructions.

• Advanced analytical reasoning skills, including forecasting trends within workflow processes and reasoning against external factors.

• Familiarity with Microsoft Office Applications.

• Proficient in utilizing call center telecommunications software.

• Willingness to work the late shift from 9:30 AM–5:30 PM EST once a week and the first shift EST on other days.

🏝️ Benefits

• COVID-19 vaccination may be a requirement for certain positions, with testing potentially offered and/or required.

• Requests for workplace accommodations will be considered in accordance with applicable laws.

• Opportunities for learning, growth, and advancement.

• In-person collaboration that fosters learning, progress, and success.