Divisional Managing Director

This is a fully remote position, open to applicants in United States.

📋 Description

• Formulate and implement the strategic vision for the Elior at Work division.

• Achieve annual targets for revenue, sales, profit, and budgetary commitments.

• Develop annual business plans, product propositions, growth objectives, innovation strategies, and investment decisions.

• Increase market share through client retention, contract expansion, organic growth, innovation, and acquiring new business.

• Manage overheads, resources, and commercial risks while ensuring service quality, margin, and long-term value are safeguarded.

• Establish performance metrics for revenue growth, pipeline contribution, bid success rates, client retention, margins, and return on investment.

• Cultivate trusted relationships with senior clients and serve as the executive sponsor for key accounts.

• Ensure the division surpasses client expectations and provides a unique value-added service proposition.

• Collaborate with business development on go-to-market strategies, tender narratives, bid content, sales enablement, and presentations.

• Work alongside the Marketing Director to enhance and protect the Elior at Work brand.

• Leverage insights from clients, consumers, markets, and competitors to create commercially viable propositions.

• Represent Elior at Work during pitches, strategic evaluations, industry events, and interactions with external stakeholders.

• Lead the operational function while establishing standards for safety, quality, service, compliance, and commercial execution.

• Maintain engagement across a diverse, nationwide portfolio of multiple sites.

• Encourage continuous improvement and the adoption of best practices.

• Ensure governance, management information, and business reviews facilitate evidence-based decision-making.

• Build, lead, and nurture a high-performing team in senior operations and support functions.

• Oversee succession planning, talent management, capability development, and organizational planning.

• Foster an inclusive and accountable workplace culture.

• Provide strategic counsel to the Managing Director – Business & Industry and collaborate with functional and divisional directors across Elior UK.

⛳️ Requirements

• Extensive experience in a senior director or equivalent leadership position, preferably in contract catering, food service, or a related multi-site service sector.

• Strong track record of formulating and executing business-led strategies that drive sustainable growth, profitability, client retention, new business conversion, and enhanced market position.

• Proven accountability for managing a complex, multi-site operation and a significant client portfolio.

• Demonstrated success in maintaining and nurturing senior client relationships, contributing to pitches, strategic evaluations, and bids, while achieving strong commercial outcomes.

• Experience in leading senior leaders through change and fostering high-performing, accountable teams.

• Strong financial and commercial acumen, including oversight of budgets, forecasts, cost management, and performance enhancement.

• Exceptional communication and influencing abilities, with the capacity to engage credibly at board, client, and operational levels.

• Ability to navigate smoothly between long-term strategic planning and hands-on implementation in a complex, fast-paced environment.

• Motivating and inspiring leader.

• Engaged and accountable professional.

• Collaborative team player.

• Developer of talent and people.

• Creative thinker, able to think outside the box.

• Courageous and influential in approach.

• Focused on front-line operations.

• Efficient in execution of tasks.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional growth and development.

• Comprehensive health and wellness benefits.

• Flexible working arrangements.

• Supportive and inclusive work environment.