District Manager – Parts and Service

This is a fully remote position, open to applicants in Iowa.

📋 Description

• Drive aftersales performance within a designated region.

• Collaborate with dealership leadership to implement GM Customer Care & Aftersales initiatives.

• Enhance customer satisfaction and increase revenue.

• Take ownership of district performance across Revenue, Customer Retention, and Customer Experience metrics.

• Serve as a trusted advisor to dealer leadership, fostering strategic alignment.

• Propel revenue growth and meet KPIs through CCA programs and initiatives.

• Lead standardized dealer contact processes that focus on dealer priorities and GM objectives.

• Analyze dealership marketing and merchandising strategies, recommending ways to boost service lane traffic.

• Develop and implement annual Business Plans based on data-driven insights.

• Evaluate dealership performance, identify trends, and execute targeted operational and customer satisfaction enhancements.

• Independently manage priorities and make decisions that positively impact business outcomes.

• Address aftersales customer issues regarding SPAC, CAC, TAC, Goodwill, Warranty, and Policy Requests.

• Monitor and achieve KPIs, including SRT objectives, NPS, Customer Retention, STS compliance, and EV Training & Compliance.

• Report directly to the Zone Manager - Parts & Service.

⛳️ Requirements

• Bachelor’s Degree or equivalent professional experience is required.

• A minimum of 3 years of experience in Sales, Service, or Operations, with a demonstrated ability to drive revenue growth.

• Strong knowledge of the automotive industry and business acumen, particularly in service operations, warranty processes, and customer experience management is highly preferred.

• Willingness to travel up to 50% across various locations within your territory.

• Proficient in Microsoft Excel, including data analysis, reporting, and visualization tools.

• Must currently live within the territory of Des Moines, Iowa, or be prepared to relocate to Des Moines, Iowa, or an approved surrounding area within 60 days of the start date.

• Must not require GM immigration sponsorship now or in the future.

• Capability to legally operate a motor vehicle regularly and successfully complete a Motor Vehicle Report review.

• Exceptional oral and written communication skills, with the ability to inform and persuade effectively.

• Ability to utilize data analytics tools to extract actionable insights.

• Capacity to manage multiple tasks and adapt in a dynamic environment.

• Strong problem-solving, strategic planning, customer focus, and conflict-resolution skills.

🏝️ Benefits

• Relocation benefits are available for candidates who meet the qualifications outlined in company policy.

• GM benefits are designed to support employee well-being both at work and home; further details are available through Total Rewards resources.

• An inclusive workplace with reasonable accommodation support for applicants with disabilities.