District Manager – Harrisburg/Lancaster Market

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Oversee all operations for company-managed stores within the assigned district.

• Recruit, hire, mentor, and retain exceptional store managers.

• Promote sales-oriented and customer-focused behaviors.

• Maintain facility presentation while managing labor and vendor relationships.

• Analyze management information and financial reports to identify trends and issues in store performance.

• Monitor competition through competitor visits.

• Provide coaching to store managers regarding repairs, maintenance, and vendor contracts.

• Manage rental rates, discounts, merchandise, Tenant Protection Plans, truck rentals, and additional income sources.

• Support and hold store managers accountable for adhering to marketing initiatives and policies/procedures.

• Address customer inquiries and resolve concerns promptly.

• Develop and implement strategies to capitalize on operational opportunities.

• Oversee P&L management, including revenue drivers, payroll, repairs and maintenance, and expense budgets.

• Conduct routine property audits to ensure safety and operational standards are met.

• Manage delinquent tenant processes to enhance customer retention.

• Foster and strengthen client relationships through consistent communication and meetings.

• Maintain effective communication with employees, colleagues, and customers.

⛳️ Requirements

• Proven leadership ability in building, developing, and retaining high-performing teams of hourly, nonexempt employees.

• Strong passion for sales and commitment to customer service excellence.

• Capability to monitor and control payroll and expenses effectively.

• Must possess a valid driver's license and have reliable transportation.

• Excellent communication, organizational, and time management skills.

• Proficient in Microsoft Excel, Word, PowerPoint, and Outlook.

• A bachelor's degree and prior experience in a storage facility is advantageous.

• Willingness to relocate to the Harrisburg/Lancaster PA market.

• Availability to travel approximately 50% of the time to other markets, the SAM office in PA, and industry trade shows.

• Commitment to a minimum of 40 hours per week.

• Physical ability to perform required activities, including driving, walking, standing, lifting up to 25 lbs., climbing, crouching/stooping, keyboarding, and repetitive motion tasks.

🏝️ Benefits

• Join a dynamic company with an award-winning culture.

• Enjoy a clear pathway for career advancement within a growing organization.

• Receive competitive compensation with bonus opportunities.

• Benefit from paid holidays.

• Take advantage of paid time off.

• Access paid maternity and paternity leave.

• Participate in a comprehensive healthcare and 401(k) plan.

• Get coverage through short-term and long-term disability insurance.

• Enjoy flexible scheduling options.

• Benefit from tuition reimbursement.

• Receive dental insurance.

• Access health insurance.

• Obtain vision insurance.