District Manager, 12 Months Contract

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee all facets of the program within a specified geographic region.

• Ensure that patients have convenient access to their medication by supervising and managing remote Field Case Managers and Personal Care Specialists or Wellness Case Managers.

• Proactively detect areas for enrollment expansion and address client concerns.

• Serve as the program advocate among key stakeholders.

• Mentor and guide new field team members to promote program services to patients and healthcare professionals.

• Collaborate with Commercial District Managers to optimize program opportunities with significant clients and implement strategies.

• Partner with management to guarantee a clear understanding of the team’s mission and objectives.

• Identify project and work-related skill requirements and align them with available talent.

• Work alongside Training Managers to enhance team competencies and close knowledge gaps.

• Gather feedback and suggestions for program improvements.

• Stay informed about industry trends and upcoming legislation that could affect the business.

• Promote ongoing quality improvement initiatives.

• Recruit, interview, and fill open positions.

• Conduct performance evaluations and oversee professional development for the field team.

• Train, inspire, and cultivate field teams.

• Spend considerable time in the field with remote teams.

• Manage employee relations and implement progressive discipline when necessary.

• Monitor KPIs to ensure an exceptional customer experience and adherence to program operating procedures.

• Utilize CRM and reports to supervise, train, and mentor field teams.

• Approve expenditures, expenses, mileage, and other budget-related costs.

⛳️ Requirements

• A Bachelor’s degree is mandatory.

• A background in health professions, such as nursing or other medical fields, is advantageous.

• At least 5 years of experience in people management, clinical program management, or related areas in healthcare.

• CCPE certification is beneficial.

• Experience in managing patient support programs is a plus.

• Expertise in key account management is essential.

• Knowledge of private and public reimbursement environments is advantageous.

• Ability to interpret and utilize data to pinpoint opportunities and challenges with customers and team members.

• Skill in coaching field teams to advocate for program services to customers and patients.

• Ability to identify and promote efficiencies (tasks, technology, etc.).

• Proficiency in working with CRM systems and leveraging their analytics.

• Exceptional project management capabilities with a track record of organizing, planning, and executing projects from conception to implementation.

• Strong analytical, conceptual, and problem-solving abilities.

• Capacity to manage multiple tasks simultaneously.

• Ability to effectively and efficiently resolve associate issues.

• Strong critical thinking skills.

• In-depth industry knowledge.

• Proficient communication skills in both French and English (oral and written) are required in Quebec and an asset elsewhere in Canada.

• Strong interpersonal and leadership abilities.

• Keen attention to detail.

• Proficient computer skills with a solid knowledge of Microsoft Office.

• Strong business acumen.

• Willingness to travel up to 50% based on region and responsibilities.

• Must be able and willing to work in the home offices of field team members.

• Capable of collaborating with various stakeholders.

• Ability to mentor and develop others.

• Valid, non-expired, unrestricted driver’s license is required.

• Must own a vehicle.

🏝️ Benefits

• Medical, dental, and vision care.

• Backup dependent care support.

• Assistance with adoption.

• Coverage for infertility treatments.

• Support for family building.

• Solutions for behavioral health.

• Paid parental leave.

• Paid caregiver leave.

• Training programs available.

• Resources for professional development.

• Opportunities for mentorship.

• Access to employee resource groups.

• Participation in volunteer activities.